NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Airpainters's avatar
Oct 26, 2021
Solved

R8000 — Nighthawk X6 AC3200 Tri Band WiFi Gigabit Router

After the last 2 firmware updates, experiencing problems with wifi and cabled connections dropping repeatedly for Windows 10 notebooks, android phones, the internet connection is via an LTE radio (rural network), unknown for Apple devices, as they are not consistently connected to this network. The same devices are being used in another physical location (10KM away) and are working fine on a different Netgear router (operating as an access point on a COGECO cable network). Done all the usual troubleshooting, reset to factory, etc, internet supplier (NWIC) was out to test, the connection from the radio to the Netgear router is stable. Any insights on what to test for would be appreciated.

  • plemans's avatar
    plemans
    Oct 26, 2021

    I'd try downgrading to the versionthat did work fine. there's been some DNS issues on the newer firmware releases across several models. 

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    what lte gateway is it connected to? 

    It just started after a firmware update? 

    What firmware version are you on?