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CarlosJr's avatar
CarlosJr
Aspirant
Dec 31, 2020
Solved

R8000 cannot connect to www.idrive.com after firmware update.

My R8000 cannot connect to www.idrive.com after firmware (V1.0.4.66_10.1.75) update. I can connect if I bypass the router.

 

I have tried using a different DNS setting.

 

Thanks,

  • CarlosJr's avatar
    CarlosJr
    Jan 02, 2021

    Thanks for the reply.  I did a factory reset as you suggested and it did not help.  I changed the router's mac address in internet settings as I saw on another post.  I rebooted the router as well as the modem.  It is working now.  Thanks again for your help.

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 01, 2021

    Did you reset the router to factory settings after the firmware flash?

    New firmware sometimes introduces changes that are not compatible with the old configuration.

    So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

     

    You can reduce the hassle of reconfiguring all those settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.

     

    You could even try restoring the settings even if the new firmware has fixed the problems, but be prepared for the restore to also bring back your problems.

     

    • CarlosJr's avatar
      CarlosJr
      Aspirant
      Jan 02, 2021

      Thanks for the reply.  I did a factory reset as you suggested and it did not help.  I changed the router's mac address in internet settings as I saw on another post.  I rebooted the router as well as the modem.  It is working now.  Thanks again for your help.