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Forum Discussion

rv2010's avatar
rv2010
Aspirant
Jul 14, 2016
Solved

R8000 Current Date/Time is incorrect

The date/time on my router is wrong and shows up as 03 Jan 2015. I have set the timezone correctly (GMT +5:30) and currently running firmware version V1.0.3.4_1.1.2. I have read and tried most of the tips from this forum, but nothing has helped. I have reset the router (factory defaults) and reconfigured it but no luck. I checked my logs as well and there seems to be no entry associated with the router synchronizing with a NTP server (i don't recall any setting for NTP either).

 

Can someone help me figure out how to solve this?

 

Rajeev.

Troubleshooting
  • mboire's avatar
    mboire
    Oct 25, 2016

    Hi,

     

    I finally found what was happening. My son plays the Game Overwatch from Blizzard, When the game tried to do an update, for some reason, the router would reboot every time and reset the date/time.

     

    I researched the topic and found that other people had the very same issue. The resolution was to change the "NAT Filtering" from "Secured" to "Open".
    The router has not rebooted since and Overwatch updated 4 times so far.

     

    Thanks.

16 Replies

  • Retired_Member's avatar
    Retired_Member
    Jul 14, 2016

    Check router's DNS addresses in internet setup

  • rv2010's avatar
    rv2010
    Aspirant
    Jul 15, 2016
    It is set to get the DNS automatically from the ISP. I am able to browse the net without any issues; just that the date is not getting synced properly.
    • Retired_Member's avatar
      Retired_Member
      Jul 15, 2016

      Search this site, others have had same issue and found that the DNS was the problem. Or at least changing DNS was a work around until a FW fix.

       

       

  • rv2010's avatar
    rv2010
    Aspirant
    Jul 15, 2016
    Thanks a lot for your help. I tried with 8.8.8.8 (Google DNS) but that didn't work either. Will wait for a FW fix then but this really is a bummer.
    • Retired_Member's avatar
      Retired_Member
      Jul 15, 2016

      What Timezone are you in?

       

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Sep 05, 2016

      Hi All,

       

      Please PM me your contact info if you have issues with Time/Date.

       

      JamesGL

      Community Team

      • mboire's avatar
        mboire
        Tutor
        Oct 15, 2016

        Firmware Version V1.0.3.4_1.1.2
        GUI Language Version V1.0.3.4_2.1.49.1

         

        Same problem.
        I lost connection to the router, 3 mins later connection restored but first entry in the log is; Thursday, Jan 01,2015 00:00:13
        Timezone: GMT-5, Eastern Time Canada/US
        What is happening? The router is dying?