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Forum Discussion
R8000 DNS fails first two hits then works.
This just started in the past week. It first looked like a connectivty problem, but on deeper diagnosis it was DNS and took a few days of struggling to figure out. When you go to a new site, the router drops the first few dns responses. The web browser says something like "site not working". There are a lot of similar problems from earlier in the year on Orbi routers and many have fixes around turning off daylight savings time or traffic meter. Neither of which were turned on on this router. It's a pretty generic setup.
I finally decided to revert the latest firmware update. I went back two releases because I updated once when all of this started so I think the error was two releases prior, not the previous release.
The router was running: V1.0.4.74_10.1.80
Go to this site to download: https://www.netgear.com/support/product/r8000.aspx#download
It's not intuitive, but look for the big + sign that say view previous versions.
I installed V1.0.4.66_10.1.75. It was a lot easier than I thought it would be and the router/DNS seems to be working again.
For security reasons I don't really like this as a long term solution and hope there is a later fix.
13 Replies
To clarify, the error message on the browser says "This site cannot be reached".
you're not the only one with this issue and not even just this model.
There's been quite a few different models hit with this same issue so I'd like to think netgear is aware of it.
Same problem, same fix.
I upgraded last week to 1.0.4.76_10.1.82 on my R8000 and DNS broke. All the same comments above...websites periodically failed resolution, but after a few trys would work. Back revd to V1.0.4.68_10.1.75 and problem solved. I too have disabled automatic firmware updates until further notice.
plemans you seem to be a super user here, is there going to be a fix for any of these issues or just the nice comment that there are other models that have the same problem? It's a nice thing to know, but doesn't really help fix the router? Can you convince Netgear that this is a problem that should be addressed? I would think connectivity issues would be a pretty high priority for a router company..?
Unfortunately superuser just means I help a lot of people on here.
We're still just people from the public helping out.
Not a whole lot more contact with the moderators much less the firmware teams.
Gotta love this latest news. Now the router requires a firmware update which I can't take because Netgear (maybe on purpose) broke the firmware.
https://www.pcmag.com/news/thanks-to-disney-11-netgear-routers-need-to-be-patched-immediately
Go figure that they even have a community support forum that they don't even monitor to look for issues. Well, when I do replace this router it won't be a Netgear and I've bought a LOT of Netgear equipment over the years.
This is the most **** frustrating problem I have ever come across with Netgear. Same her with the R8000. Tried changing to 8.8.n and Google and still fails. VPN, still fails. It's actually disrupting my work. It is SO frustrating that Netgear haven't fixed this and won't even seem to acknowledge it. I'm about to dump the whole system (4 hard wired routers), just give uip and go to a mesh system (not Netgear).
DNS is one of the most basic services - I can't believe a professional networking company has cocked this up and not fixed it for multiple firmware releases.
I did wonder if it is that Armor service, but I'll have to trawl for how to turn that off - even you even can - it's not obvious.
