R8000 does not allow me to log on from routerlogin.net

Question

I updated the firmware. I had to factory-reset because it broke configuration and WiFi does not work.

After factory-reset, the router does not allow me to access routerlogin.net. When I access it, it jumps to https://www.netgear.com/home/services/routerlogincom/.

The page has a link to this page.

https://kb.netgear.com/27199/I-can-t-access-my-router-what-do-I-do

It says that I can access to the admin console from www.routerlogin.net or www.routerlogin.com, but they jump to https://www.netgear.com/home/services/routerlogincom/ again and I'm stuck.

Firmware version is not certain because I am not able to access the admin console.

Hayashida · Answer

Now I am trying to setup from a smartphone. The Nighthawk app requires me to scan a QR code but I lost the QR code.

antinode · Answer

&gt; It says that I can access to the admin console from&gt; www.routerlogin.net or www.routerlogin.com, [...]&nbsp;&nbsp;&nbsp; Keep reading.&nbsp; It also suggests trying some IP addresses, instead ofthose names.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/x/m-p/1976674

Hayashida · Answer

Same thing with&nbsp;192.168.1.1 and&nbsp;192.168.0.1.

antinode · Answer

&gt; Same thing with 192.168.1.1 and 192.168.0.1.&nbsp;&nbsp;&nbsp; _Both_ of them?&nbsp;&nbsp;&nbsp; Hmmm.&nbsp; What's the IP address of your computer/device?&nbsp; To what is theWAN/Internet port of the R8000 connected?&nbsp; (Is it another router?)&nbsp; Whathappens if you disconnect it?&nbsp;&nbsp;&nbsp; Have you tried a different web browser?

Hayashida · Answer

To exactly speaking, 192.168.1.1 jumps to an ad page that tells me to install Nighthawk app, as I mentioned first.192.168.0.1 shows not found page.&nbsp;My desktop PC wired to the router directly is 192.168.1.2.My smartphone cannot access to the rounter.WAN address is not certain because I am not able to access the admin console.I tried with Edge and Chrome.&nbsp;The latest firmware released a while ago requires firmware reset.&nbsp;After reset, you have to login to the admin screen, but the entrance of admin screen redirect to the ad page of Nighthawk app. Therefore you are no longer able to complete initial setup from PC directly wired.&nbsp; This change in the new firmware is apparently design error.

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R8000 does not allow me to log on from routerlogin.net

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