R8000 Drops some wifi connections

For the past few months, my R8000 has been dropping wifi connections. I am running the latest firmware (V1.0.3.36_1.1.25) The devices that drop include laptops, iPhones, and a Samsung media playe...

drop

Firmware

R8000

Troubleshooting

wifi

mhanni
Apr 13, 2017
Yes, I resolved the problem by going to beat purchasing a Linksys WRT3200. Got sick of my girlfriend telling me to reset the router every day after work because phone/laptop/smart tv won't connect.

I did everything suggested and then some before even posting here. I work as a network engineer so I know when I've exhausted realistic troubleshooting options. I could toggle through every channel but as mentioned before, reviews on various storefront pages suggest that these problems are common with this line of router.

I am very disappointed. A $250 router should last more than a year and a half. Like I said before, disconnected devices (multiple types and manufacturers) would not be able to reconnect until the router was reset. That is a Netgear issue, not a user issue.

JamesGL

NETGEAR Employee Retired

Apr 04, 2017

Hi mhanni,

Try the pressing the reset button at the back of the router for 30 secs or until the power turns amber.

JamesGL

NETGEAR Employee Retired

Apr 09, 2017

Hi mhanni,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

JamesGL
NETGEAR Employee Retired
Apr 10, 2017
Hi mhanni,

Can you try to reset the router via the reset the button and check the connection. You can try as well to change channels of your wireless network.
- JamesGL
  NETGEAR Employee Retired
  Apr 13, 2017
  Hi mhanni,
  
  Any update regarding your issue?

Forum Discussion

R8000 Drops some wifi connections