R8000 not accepting PPPoe

Question

Hi All,&nbsp;Please help, I bought a Nighthalk R8000,&nbsp;&nbsp;&nbsp;I followed all the steps and instruction, but it seems router is not accepting my ISP credential&nbsp;Thanks

DarrenM · Answer

Can you provide some more details like your ISP and any error messages that are happening?

&nbsp;

DarrenM

antinode · Answer

&gt; R8000 [...]&nbsp;&nbsp;&nbsp; Firmware version?&nbsp; Connected to what?&nbsp;&gt; I followed all the steps and instruction, [...]&nbsp;&nbsp;&nbsp; _Which_ "the steps and instruction"?&nbsp;&gt; [...] it seems router is not accepting my ISP credential&nbsp;&nbsp;&nbsp; "seems"?&nbsp; "not accepting" is not a useful problem description.&nbsp; Itdoes not say what you did.&nbsp; It does not say what happened when you didit.&nbsp; As usual, showing actual actions (commands) with their actualresults (error messages, LED indicators, ...) can be more helpful thanvague descriptions or interpretations.&nbsp;&nbsp;&nbsp; Assuming that you really do have a problem with your PPPoEcredentials, are there any special characters in them?&nbsp; Various Netgearrouters (firmware versions) have had problems with them over the years.&nbsp;&nbsp;&nbsp; Can your ISP tell you what it's seeing?

renielnueda · Answer

The steps I made is the usual Nighthawk app step setting app router,
Turn off modem
Turn on again
Plug nighthawk
Then Etc.

After that I get error then the app told me to enter my ISP credential manually,

My ISP credential is like this username e3079137, pass: ruln3173 its like that, I have a linksys router which I did the same setup but having no problem.

I tried the Acess Point mode in the nighthawk it is working fine so it doesn't have problem with the internet cable and all

I have researched few in youtube having same problem, I tried downgrading firmware, update it the same thing error

antinode · Answer

&gt;&nbsp;&nbsp;&nbsp; Firmware version? Connected to what?&nbsp;&nbsp;&nbsp; Still wondering.&gt; The steps I made is the usual Nighthawk app [...]&nbsp;&nbsp;&nbsp; Have you tried using a web browser instead of the app?&nbsp; Visithttp://netgear.com/support , put in your model number, and look forDocumentation.&nbsp; Get the User Manual.&nbsp; Read.&nbsp;&gt; Turn off modem&nbsp;&nbsp;&nbsp; What, exactly, is "modem"?&nbsp;&gt; My ISP credential is like this [...]&nbsp;&nbsp;&nbsp; Letters and digits should be harmless.&nbsp;&gt; [...] I have a linksys router which I did the same setup but having&gt; no problem.&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see the instructions from yourISP, or the settings on your (unspecified) "a linksys router".&nbsp; Wasthere a VLAN involved?&nbsp;&gt; I have researched few in youtube having same problem, [...]&nbsp;&nbsp; Thanks for the helpful links.&nbsp;&gt; [...] I tried downgrading firmware, update it the same thing error&nbsp;&nbsp;&nbsp; Think, for a moment, about how little useful information thatnon-description conveys to the non-psychics in your audience.&nbsp;&nbsp;&nbsp; "error"?&nbsp; Is there an error _message_?&nbsp; See "not a useful problemdescription [...]", above.

renielnueda · Answer

Hi bro,&nbsp;if you don't know what is modem, then you cannot help me.&nbsp;you are not as technical as I am, I have 10 years experience in networking so I know what I am doing,&nbsp;the thing is this R8000 router wont even comunicate with the modem.&nbsp;but bro if you know what modem is, then don't bother replying.&nbsp;Thanks

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R8000 not accepting PPPoe

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