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VenezuelaDan's avatar
VenezuelaDan
Star
Aug 24, 2017
Solved

R8000 QOS Performance Optimization Database Not Updating

Hello,   Whenever I try to update the Performance Optimization Database in the QoS, it says that it hasn't been updated, despite it from the end of 2015 (version 1.80,1.0.26 from 12/28/2015). My ro...
database
not updating
obsolete
outdated
performance optimization database
Qos
R8000
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Dec 29, 2017

    Hi All,

     

    QoS database will be updated in upcoming firmware release.

Moomdog's avatar
Moomdog
Initiate
Nov 11, 2017

I'm currently experiencing the same issues with mine. I feel like we deserve some type of time table with when or IF we'll ever be receiving support for this issue, and the reasoning if you won't be.. I need a new router because this is so archaic and flimsy to begin with, I can smoothly use the internet with the amount of devices I have that only get metered from the standards of Low, Medium, High, Highest.. That's so broad and inefficient. I apologize for my harsh tone, but I spent a good amount of money on a router I thought would have some kind of longevity in competitive performance, or at least optimization, but updates seem scarce from public opininon, and information very general and unfulfilling. 

WKay's avatar
WKay
Initiate
Nov 24, 2017

It is embarrasing that the so-called Dynamic QOS Optimization DataBase has not been updated AT ALL for TWO YEARS!!  This shows a massive lack of engineering support for a very expensive WiFi Router and a mistake on my part for purchasing it.  If Netgear wants to be a reputable industry leader for the consumer WiFi market, funding MUST be allocated for Netgear engineering services to maintain the daily operational effectiveness in the world of streaming video, etc.  I am very disappointed in my purchase due to the lack of Netgear engineering support.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Dec 29, 2017

    Hi All,

     

    QoS database will be updated in upcoming firmware release.

    • VenezuelaDan's avatar
      VenezuelaDan
      Star
      Dec 29, 2017

      JamesGL,

       

      Thank you for your reply. I appreciate the feedback, and am looking forward to having this issue resolved. 

       

      Thank you and the Netgear engineers for your help and time.

    • VenezuelaDan's avatar
      VenezuelaDan
      Star
      Jan 16, 2018

      JamesGL, ElaineM

       

      Thank you again for your help on this issue. Will QoS databse updates after the firmware update be tied to FW updates, or will they be independently updateable?

       

      Also, is there an estimate to when the next firmware update will come out?

       

      Thank you for your time.

      • TitanArchon's avatar
        TitanArchon
        Aspirant
        Jan 18, 2018

        Came to the Nighthawk from an old Asus. What a change. Your firmware is garbage and this database issue just highlights just how careless you are with your customers and this space. I am returning this R8000 to the retailer and purchasing another Asus. If you all want to have a better experience, buy a different brand. This interface is from the early 2000's and its functionality is in the same boat.

        Never again,

        Unsatisfied Customer

    • VenezuelaDan's avatar
      VenezuelaDan
      Star
      Feb 02, 2018

      JamesGL & ElaineM,

       

      I can confirm that the new firmware that was released today (1.0.4.12) did update the QoS database.

      Is the database version that it was updated to (v1.170) the latest one?

       

      Thank you for your help in getting this matter resolved.

      • Kneelb4z0d's avatar
        Kneelb4z0d
        Aspirant
        Feb 02, 2018

        at last the database has been updated. can somebody post a link so i can view the actual database entries and what application has the priorities. i thought that when this update happened we would be able to view the application priorities and change them manually if they wasnt to my liking.