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BuBBles827's avatar
BuBBles827
Aspirant
Apr 13, 2022
Solved

R8000 router acting weird suddenly

Suddenly the router is blocking my phone from being connected to the WiFi. When I login to routerlogin.net  using my laptop and chrome, I can access the router. But if I make any changes and hit 'apply' all I get is a spinning circle. If I try to log out nothing happens. If I close the browser window then try to login to the router again, I get an alert saying the request timed out and the router can't be accessed. So I reboot the router by unplugging it and then plugging back in. Then I can access routerlogin.net again. But again if I try to make any changes on the router, this cycle happens again.

 

Also the only way I was able to get my phone on the WiFi was disabling Auto Access on the router. Then my phone wasn't blocked.

 

Please help. I really don't like leaving access to my WiFi open to any devices connecting unless I ok them. And I don't want to have to reboot the router every time I want to make changes on the router.

 

Thanks

  • FURRYe38's avatar
    FURRYe38
    Apr 13, 2022

    I recommend that you downgrade to v.68 or .62. There are some DNS issues for some users on recent FW. I saw this as well with .76 loaded so I reverted back to v.62. NG is aware of these issues and working on something. 

11 Replies

  • Suddenly the router is blocking my phone from being connected to the WiFi. When I login to routerlogin.net  using my laptop and chrome, I can access the router. But if I make any changes and hit 'apply' all I get is a spinning circle. If I try to log out nothing happens. If I close the browser window then try to login to the router again, I get an alert saying the request timed out and the router can't be accessed. So I reboot the router by unplugging it and then plugging back in. Then I can access routerlogin.net again. But again if I try to make any changes on the router, this cycle happens again.

     

    Also the only way I was able to get my phone on the WiFi was disabling Auto Access on the router. Then my phone wasn't blocked.

     

    Please help. I really don't like leaving access to my WiFi open to any devices connecting unless I ok them. And I don't want to have to reboot the router every time I want to make changes on the router.

     

    Thanks

  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Be sure to clear out all browser caches before going to the routers web page.

    Does this happen on other browsers? 

    • BuBBles827's avatar
      BuBBles827
      Aspirant

      Hi

      Thank you for responding.

      I was running the previous firmware version when all this started. Then when I logged into the router I saw there was an upgrade so I installed that today. I then double checked that the upgrade actually installed by checking for upgrades on the router.

       

      I've been connected to the Arris TM804 modem for a few years.

       

      I cleared the Chrome caches multiple times.

       

      And this happens on both Chrome and Edge.

       

      • FURRYe38's avatar
        FURRYe38
        Guru

        I recommend that you downgrade to v.68 or .62. There are some DNS issues for some users on recent FW. I saw this as well with .76 loaded so I reverted back to v.62. NG is aware of these issues and working on something.