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R8000 USB 3.0 No Disk
Just purchased X6S AC4000. Download latest firmware and set everything up. Then, plugged in my WD Passport 4TB external drive to the 3.0 USB and the drive is not found. When I tried to set it up in Re...
Called support. They had me insert a flash drive into the USB 3.0 and it was recognized. I then plugged in the WD 4TB HD back into the USB 3.0 and it worked. Go figure.
Took back the AC4000 R8000P and downgraded to AC2300 R7000P. I really didn't need that much router anyway. Everything worked fine when I set it up including the USB 3.0. That is until I downloaded the new firmware. Once that was installed, I lost the USB again and Genie stopped recognizing the network. Conclusion: firmware is the root cause. Please fix this, Netgear!
Sometimes when upgrading, you have to do the RESET and manually reenter all settings. Especially when things go wrong. Normally, on an upgrade this isn't and shouldn't be needed. However, sometimes it does fix the problem.
Fix this? Doubt if a NG employee will see this, much less one that would be able to do that? Since you just bought the unit, use SUPPORT on the top menu, log in or create USERID, register the router if you have not done that, then select MY SUPPORT, and CONTACT NETGEAR SUPPORT and report the problem. Give full details, USB 3.0 doesn't work after upgrade might be a good subject, but the f/w version you installed and how should be included in the text. They will contact you and work with you.
Called support. They had me insert a flash drive into the USB 3.0 and it was recognized. I then plugged in the WD 4TB HD back into the USB 3.0 and it worked. Go figure.
KevanB wrote:Called support. They had me insert a flash drive into the USB 3.0 and it was recognized. I then plugged in the WD 4TB HD back into the USB 3.0 and it worked. Go figure.
Your answer just 'worke me up'.
On my R8000 there is an annoying problem with the USB drive too. My drive isn't always recognized, also a WD but a 2TB External. Sometimes, but not every time, when the router is rebooted, or powered off and on, the drive isn't recognize? However I figured out by touching the drive it wasn't running. If I just unplug the drive and plug it back in, I could feel it start spinning, and then it was recognized and I could use it. Doesn't happen all the time either. Drives do 'spin down', and the default is usually short after use. I suspect the f/w doesn't always see the drive when starting?
The R8000P has additional features, but I'd suspect the base firmware could be the R8000:
- Processor is 1.8Ghz compared to 1Ghz of R8000.
- It has port aggregation which combines two Gigabit Ethernet ports to improve the aggregated file transfer speed(Given if you have devices that uses Link aggregation like NAS).
- MU-MIMO support.
- Memory is 128MB flash and 512MB RAM compared to 128MB flash and 256MB RAM.
- Wireless is Upto 4GHz speed distributed to 2.4Ghz and 2(5GHz).
Next time if it should happen, just unplug the drive and plug it in again, with the power on too, that is all I need to do.