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Forum Discussion
mchensky
Oct 31, 2017Aspirant
R8000P dropping wifi connection
Hello, I own a Nighthawk X6S (R8000P) and I've been having an ongoing issue where after I've been surfing via wifi for some time the wifi connection will remain active however there is no data up/dow...
- Jun 11, 2018
So I updated to Firmware V1.4.0.10 5 days ago. So far no internet drops :smileyhappy:
Haven't tried installing my USB hardrive to see if network storage works again. Just updating everyone.
WheelsUp
Nov 26, 2017Aspirant
I am also having the same issue with my router. It is very frustrating to say the least since I rely on WiFi calling in my home due to a poor cellular connection. I have to powercycle the router by upluging/pluging in order to fix the issue. My ISP is AT&T Uverse. All available firmware updates have been insttalled. Any help will be aprreciated.
Thanks,
Rob
JamesGL
Dec 12, 2017Master
Hi All,
Just want to verify the following.
1. Are the devices still connected to the wireless network but no internet access or the network disappears?
2. If it is still connected to the network but no internet access, is wired connection working?
3. Does disconnection happens on both bands?
4. Have you tried changing channels for both networks?
5. I assumed most of you has done factory reset but just want to verify it the said step has been done.
- Anongw65Dec 12, 2017AspirantGood morning James,In answer to your questions:1) The connection details vary. Most times my wireless devices can "see" the network, but cannot connect to the network, and if I try logging in using the router's IP address, the laptop times out trying to connect. Wired devices lose internet connectivity and also time out when trying to log into the router using the router's IP address.2) As for the different bands, I've tried separating the bands as well as using the router's smart connect (I forget the official term) where the router decides which band to use for a particular device. It doesn't matter, as I detailed above.3) One thing I haven't tried is changing channels.4) I have done a factory reset, to no avail. The router has exhibited this behavior from the start, and I've updated the firmware whenever possible, not only hoping to relieve this issue, but also keeping up with the security aspects.One thing I do notice is that many of these issue happen when trying to access the USB drive on the USB 3.0 port. On my last router, I had a 1TB drive which worked splendidly. On this router, I started with the same drive. Problems occurred, but I didn't attribute any issues to the drive. I upgraded to a 6TB drive on the USB 3.0 port for more storage and backup. The problems with the router increased. I downgraded to the 1TB drive, and, although the issues decreased, they didn't disappear, and one specifically happened while I was accessing the router attached 1TB drive.
- CalbenzoDec 15, 2017Tutor
I too am having the same problem. Only have had this a week so if not fixed soon, it's going back.
Changing channels does not fix the problem!
- rayny2eDec 15, 2017Star
I Posted this in another thread I was following and it fixed my problem,however I still need a NEW, Working Firmware as I don't feel comfortable using older,questionable Firmware. Try following exactly what I have done and you may be ok..
Re: X6S (R8000P) needs to be reset every few daysI have been trying everything to solve this issue myself. The last thing I tried was 5 days ago, I downgraded the Firmware to version 1.1.4.6_1.1.85 I HAD been using the newest Firmware release 1.2.1.6 and i'm assuming that new firmware was causing the Router to lock up every 24 hours or so.... The router "appeared" to be connected,when in fact it was locked up and the only way to get it working again was a router reset.. then it would only last about 1 day and lock up again. After downgrading the firmware, I did another factory reset and I am NOT using smart connect,but rather 3 SSID's. So far the locking up has not happened with downgraded firmware.I hope this version 1.1.4.6_1.1.85 is not a security risk?
- Redsox39Dec 20, 2017Aspirant
Hi James, The devices are still connected to wifi but either no internet speed or very very slow speeds until I reboot the router then it's fine for a day or so. My son will call me and say he can't get online and I log in remotely with the netgear genie app and I can see all the devices connected but no traffic. If I reboot the router remotely it starts working. I have the router to pick which band to use for all the devices. I have approx 10 devices on it, 3 wired and the rest wireless. This sounds like a firmware issue? Any updates coming out?
- robpodJul 09, 2018Aspirant
The posted solution does not work. I just bought the router a few weeks ago and am hving this issue. It is updted to the current firmware.
to answer the questions:
1. Yes, devices re connected to wifi but have no internet access. The Nighthawk app on my iphone can connect to the router and shows full internet connection via speed test, but running speedtest from browser fails
2. wired works perfectly
3. from what I ccan tell this happena on all bands
4.no, do no know how to do this
5.yes, several times.
Please help, this needs to work without having to manually reseat daily
- StarwoodZeroJul 09, 2018Aspirant
Just for the sake of deduction, did you try a factory reset after the most recent firmware was applied?