R8000P dropping wifi connection

Netgear users,

A montth ago (November 2017) I have received an email from Netgear, urging me to update the firmware on my router. I followed Netgear's instructions and succesfully upgraded the firmware to the latest version. Promptly, my router started freezing, dropping the internet connection on all my devices. I called support, and was told that since I purchased the unit in December 2015 I am out of warranty and, basically luck.

I argued that my router would have worked just fine if I would have ignored their urgen plea to upgrade the firmware and so they have decided to give me some free support. After reseting the unit to factory settings, change a few setting values, and finally revert to the previous firmware version the support specialist decided that "unfortunately I'm gonna have to purchase a new unit"

Netgear, this is on you. You prompted me to make an update that rendedred my router useless. Based on many other users facing the same problem, one can only wonder. How convenient for Netgear to put out a malicious "update" and simply turn their back on the customers not covered by the 1 Year warranty, giving them the option of buying a new unit. I will buy a new unit, but you better believe it it will not be a Netgear brand. As far as I am concerned, you just lost me, my business and my circle of influence business as customers.

Liviu A Dordea