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R8000P dropping wifi connection
Hello, I own a Nighthawk X6S (R8000P) and I've been having an ongoing issue where after I've been surfing via wifi for some time the wifi connection will remain active however there is no data up/dow...
So I updated to Firmware V1.4.0.10 5 days ago. So far no internet drops :smileyhappy:
Haven't tried installing my USB hardrive to see if network storage works again. Just updating everyone.
New user in the UK with exactly the same problems.
In my case my router is connected to a Netgear DM200 Broadband modem, but otherwise I get the same connection drops on either WiFi or wired.
Have tested everything replacing the R8000P with an old low end TPLink router and no problems with connection from my devices or access to the internet.
I wish I had seen this post before ordering, I am still in the return period so concluding that I should probably return the product rather than downgrade Firmware.
So I contacted Netgear Support.
Here's there answer regarding my router having to be rebooted every 3 days:
Please try three different mtu size in your router, 1400,1492,1472 and monitor each for 2 hours and if you will still face the same issue, then please contact us again.
https://kb.netgear.com/24015/How-do-I-change-the-MTU-size-on-my-Nighthawk-router
please follow the above link to change mtu size.
They also stated the router needs to be plugged into a wall outlet not a battery backup as I have mines.
I find the support level here is lacking from netgear as there support is really general and basic trouble shooting. Seems this issue has been going on for over a month and Netgear has not found a solution. What kind of service is this for an expensive router?