NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mchensky
Oct 31, 2017Aspirant
R8000P dropping wifi connection
Hello, I own a Nighthawk X6S (R8000P) and I've been having an ongoing issue where after I've been surfing via wifi for some time the wifi connection will remain active however there is no data up/dow...
- Jun 11, 2018
So I updated to Firmware V1.4.0.10 5 days ago. So far no internet drops :smileyhappy:
Haven't tried installing my USB hardrive to see if network storage works again. Just updating everyone.
Anongw65
Jan 10, 2018Aspirant
Hi Stan21,
My issue seemed to involve a USB connected device, too. That point was really driven home when the router locked up 'while' I was conducting an operation involving the USB connected device (backing up to a 6TB HD). I replaced the larger HD with the previous 1TB HD (which worked fine with my old 4500), and the lockups diminished, although they didn't disappear. Netgear were very helpful, and eventually I RMA'd the unit. I haven't had any issues with my current unit, but I'll admit that I haven't taxed the USB connected device. Also, I have my router on a digital timer (finer resolution to 1 minute intervals) which forces a reboot every day.
I must also thank you for giving details (USB related problem). I can definitely understand the frustration of people experiencing this problem, so I don't deny them their right to vent, but it's your kind of detail that allows trouble-shooting. Is the USB issue a common thread? It'd be nice to know, not only for us, the users, but for Netgear, too.
stan21
Jan 10, 2018Guide
Hi Anongw65,
If I were you I would not set the reboot daily so this way you know whether you have a problem or not and I would max out the USB use. It's better to know now than when you need it and it's out of warranty. Just my 2 cents. I also had an issue with the USB3 after the hardwire reset. The router reassigned the drive letters. Initially the drive was set to U: drive and it was called USB_Storage and there was a system files drive named T:\\T_Drive. After the hard reset it flipped the drive letters so the U became T but it was still calle USB_Storage and the T drive becaue U but was still called T_Drive. When that happened. I could no longer do the Map Network Drive as it didn't appear as a valid drive. I aslo had issues with the drive mapping after reboot before that while it worked. As soon as Windows rebooted i got a message saying that Windows can't recognize some of the drives and the drive would be shown with a red X mark. I would have to manually disconnect and then remap. Selecting the SMB1 server option allowed me to just click on the drive link and reactivate it as opposed to disconnecting and reconnecting but from what i've read it makes PCs vulenerable as it's very old technology from the early 90's. I read on another forum that R8500 and R9000 got firmware updates to SMB3 and no longer have the drive mapping issues. Is anyone else experiencing the same issue? To me the USB was definitely a part of the problem as the router would have a total meltdown and nothing would work and sometimes several times a day. I have a ton of music on the drive but i hadn't even mapped it yet to any client software, so the drive was not even in real use. After disabling all USB functions on Saturday night it lasted unitil last night so that's actually 3 days and before the last Wi-Fi only freeze i thought I had isolated the issue. But there is apparently something else causing the Wi-Fi to freeze while ethernet connected devices still worked. I am getting guidence from Netgear tech so I'll update you if this gets resolved.