R8500 — NIGHTHAWK X8 AC5300 SMART WIFI ROUTER UPDATE WON'T LOAD

Question

Trying to update from v1.0.2.122 - Android App shows v.1.02.160 is available but update doesn't work - failure message with no code - just offer to try again later.&nbsp;&nbsp;

FURRYe38 · Answer

Try the manual FW update as suggested here:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R8500-Firmware-Version-1-0-2-160-Released/m-p/2248334/highlight/true#M219738
&nbsp;
Seen problems with updating FW using the NH app...not really recommended.&nbsp;

Gimli8892 · Answer

Not helpful. The login link takes me into the netgear website to my account. Once there, I seem to be going in circles on the website.

You would think they would have a link to simply download the update.

FURRYe38 · Answer

Are you selecting the DOWNLOAD LINK seen in that thread? That will take you here:
Download Link:&nbsp;https://www.netgear.com/support/product/R8500.aspx#download

Gimli8892 · Answer

I appreciate your trying to help ...&nbsp;Yes - I have multiple files from that download - one is a google link which takes me back to the page and the other is a .chk file (Recoverable File Fragments) which is not an executable file.&nbsp;There are no instructions as to what to do with that file.&nbsp;

FURRYe38 · Answer

Do not attempt to run that .chk file.&nbsp;
Use a web browser and PC and log into the routers web page and send that .chk file using the router web page:
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

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R8500 — NIGHTHAWK X8 AC5300 SMART WIFI ROUTER UPDATE WON'T LOAD

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