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Solved
R8500 - Firmware 1.0.2.130 - Lost of Guest Network
Since I've upgrade my router firmware to 1.0.2.130 I've been losing Internet access on my Guests networks (2.4 or 5 GHz).
At first I thought it was a direct result of a security scan being done by my new Synology NAS model DS918+. Each time the NAS security runs the Guest network shuts down. So I disabled the scan and went to Synology. Today I proved that the scan impacts the access because after having no issues for a week I ran scan.
Sure enough Guests access was disabled. Interestingly my Ecobee IOT thermostat can still talk to the mothership so it is just computer acess to the Internet. So I went back through logs and this behavior was not happening before 1.0.2.130. That is scans done before March 9th, the day I load 1.0.2.130. I had run several NAS security scans before March 9th, no issues.
To regain access I power down the R8500, wait, restart and access is restored. The scan is set to manual so I know it has not run since I forced this early morning run.
This afternoon I thought I would explore within the R8500 to see if I could notice anything. I did not change anything, looked at everything and logged out.
Immediately I lost Guest access to the Internet. I powered down the router, waited, powered on and access returned.
It appears if the box is probed, for lack of better words, or if the config is access through browser I loose the Guest networks.
Has anyone seen behaviour like this before? Is there a fix? Should I just reload 1.0.2.128? Are there risk to reloading olded 128?
Really appreciate any answers. Thank you.
Definitly Firmware.
Fell back to 1.0.2.128 and iPhones immediately had connection to Internet. No resetting. Firmware loaded and Internet access granted.
There is a REAL issue with v1.0.2.130. Interesting that Netgear is not aware. When fix ready would be happy to test.
8 Replies
So I've continued to test and have an update. I need to power off reset my device this morning so starting from a new base.
I said my IOT thermostat continued to work. That had me puzzled. So I tried a Windows 10 computer and that worked. So when I say PC's can't connect I should have said iOS and Android devices can't get to Internet. They connect to Guest network but can't do anything on the internet. Weather, stocks, multiple browsers tried.
I reset the network on my iOS iphone 6S running iOS12.1.4 (up to date) and tried again. Same results. Wireless works on home network but unable to reach sites if I use Guest network.
I should add I did a full reset of router. Paperclip on reset button for 8 secs, when it restarted I got the full set up new router wizard, passwords, ssid's, etc had to be re-entered.
Another member, same issue, different router.