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Solved
R8500 5GHz band 1 does not work.
I have had the r8500 since early December. Today, as I noticed my laptop in a certain spot had jumped to the 2.4 band as opposed to the 5GHz, I decided to see if maybe one of the 5GHz channels was b...
Return it or file a warranty claim if the 5GHz channel dies.
just posting to "mark as solution" for others...
You might first see if you can exchange the router. If not, I'd contact support and ask for an RMA.
Hi - yes, thanks for the reply. I checked after my first post and I have until Jan 31 to return it to Amazon. Thought it might be worth a shot to see if I'm just missing something simple that others have had / solved. But having searched the forums a bit, this seems like might be a bad 5g antenna? Thanks.
The band that's failing uses active antenna technology, so you won't be replace that antenna yourself anyway. I'd just exchange it.