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R8500 5GHz band 1 does not work.
I have had the r8500 since early December. Today, as I noticed my laptop in a certain spot had jumped to the 2.4 band as opposed to the 5GHz, I decided to see if maybe one of the 5GHz channels was b...
Return it or file a warranty claim if the 5GHz channel dies.
just posting to "mark as solution" for others...
I got mine in mid Oct and I just now also noticed today after a Firmware update that my band 1 is not working. Completed a factory reset, change the channel and nothing. No device in my house can connect to 5g-1. 2.4 & 5g-2 are working perfectly fine. Very frustrating!
Which firmware did this happen with? The latest one? I always had smart connect and never checked to see if 2x 5g bands active, so have no idea if the firmware update did it to mine. I wonder if this is something a firmware could update? Thanks for your info / reply.
*edit to add: I ask which firmware, because maybe I will try rolling back to the previous just to see, if that is possible. I'm returning it anyway, so might as well.
**edit 2: no, rolling back to V1.0.2.80_1.0.71 did not work.
And a reset to factory settings via the button in web browser did not bring back the dead 5GHz-1.
Back to amazon she goes. Bummer.