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Forum Discussion
chascent
Feb 11, 2016Luminary
R8500 Constant WAN Internet disconnects/connects!
My wireless is rock solid, never disconnects. The WAN is another problem, see below from log: [Internet disconnected] Thursday, Feb 11,2016 02:35:35 [Internet connected] IP address: 192.168....
- Mar 24, 2016
Same problem here (I started the thread) WAN disconnects.
Cable company came out and tested and replaced the Modem.
2 Hours later I had a WAN disconnect. RMA # 2 will be here today.
I never had this problem with the R7000!
CC
mikegoldnj
Mar 09, 2016Aspirant
Just upgraded to the R8500 from the R7000.
Seemed to be working fine last night, during setup, it prompted me to update the firmware (which I did) to V1.0.2.26_1.0.41
All day today, I've been having constant cutouts of internet connectivity. I think it may be an issue with my cable modem, as it looks like it is in the middle of rebooting everytime I lose connectivity but, is it in anyway possible that the router is causing this? Perhaps some kind of feedback to the modem?
ElaineM
Mar 10, 2016NETGEAR Employee Retired
Bypass the router by directly connecting your pc to the modem and see if you'll experience drop outs.
After firmware update, I suggest that you factory reset the unit then reconfigure.
- mikegoldnjMar 10, 2016Aspirant
Did that when I was on call with cable company. Seemed like the modem was still power cycling.
I suspect it's either the modem or signal issues with the cable company because, even when the internet connection drops, I still have WiFi connection to the router.
- ElaineMMar 10, 2016NETGEAR Employee Retired
mikegoldnj You are right. Either the modem itself or it's the signal that they sent out. Perhaps they can provide an onsite technician for testing.
- mikegoldnjMar 11, 2016Aspirant
Issue was with signal strength to modem.
Cable company corrected.