NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Darksangle's avatar
Darksangle
Follower
Apr 30, 2018
Solved

r8500 random disconnect while downloading

my router keeps disconnecting from the internet but only while downloading somtimes it even says internet status good but doesnt connect to the inernet i have to re apply the settings or reboot the deivce to get it working.

 

ive checked its not my pc and its not the modem as ive tried with another router.

 

this happens on both wifi and ethernet connections and only while downloading but never surfing the net.

 

firmware version V1.0.2.116

 

any ideas would be appreciated.

Troubleshooting

6 Replies

  • JamesGL's avatar
    JamesGL
    Master
    May 04, 2018

    Hi Darksangle,

     

    Have you tried to reset the router to factory default?

    • microchip8's avatar
      microchip8
      Master
      May 04, 2018

      When you say "while downloading" do you mean maxing out the router's bandwidth or your ISPs line bandwidth?

       

      I had a similar occurance on my R7800 yesterday when downloading at ~480 Mbps. It suddenly stopped and I had no internet connection while the router's GUI says all is fine. After a minute or so, it fixed itself magically. I was too slow to login with telnet and see dmesg output and logs so I don't know what exactly happened. I've downloaded in the past with same speeds mentioned for up to half an hour with not a single interruption

      • microchip8's avatar
        microchip8
        Master
        May 04, 2018

        OK, I did some further testing on latest V1.0.2.46 firmware for the R7800. I also get consistant same behavior as to what the OP describes 

         

        Downloading here at ~480 Mbps cuts off internet after 5-10 minutes and the GUI says it has no WAN connection. I will do some testing on an older firmware and see how it goes

  • JamesGL's avatar
    JamesGL
    Master
    May 31, 2018

    Hi All,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.