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Forum Discussion

Manybits's avatar
Manybits
Aspirant
Oct 07, 2017
Solved

R8500 Security Update Failed to Install

Hello there! I keep receiving emails from Netgear regarding urgent Software Update fixes for my router, prompting me to update the firmware (my current version is V1.0.2.100_1.0.82). I did download...
failed install
Firmware
R8500
security update
  • jguerdat's avatar
    jguerdat
    Oct 07, 2017

    Wrong forum - this is for the Arlo cameras.

     

    You posted that you downloaded the D8500 firmware for your R8500 router.  I'd expect that would explain the problem.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 09, 2017

Manybits Did you figure it out already? The D8500 firmware is different from R8500 firmware.

The firmware is router specific, so better verify the firmware that you are trying to upload. 

 

  • Manybits's avatar
    Manybits
    Aspirant
    Oct 09, 2017
    Yes indeed: I copied the wrong link! I also realized that there's no firmware update for the R8500 at this point even though I received two emails from Netgear prompting me to update. Bizarro world. Cheers, Matt
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Oct 09, 2017

      Thank you for the clarification. 

      At this point, there's no new fw aside from the one that you have. 

      We suggest all users to use the updated fw available from our site that fixes security issues.