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12345578's avatar
12345578
Aspirant
Nov 13, 2016
Solved

R8500

Hi. I have a R8500 router. Today it just stopped working. It tries to start up the lights flash, then it seems to go into a continuous restart cycle. It is only 3 months old. I have tried factory reset. I have tried 30/30/30. Also left it switched off for 30 minutes before starting. Totally confused. I suspect a hardware issue.
Troubleshooting
  • 12345578's avatar
    12345578
    Nov 16, 2016

    I got a replacement from Netgear. I paid the additional £20 for next day replacement ....3 days later I received it!!!!

     

    Anyhow.   Installed and started working fine then same thing happened. I replaced the power adapter with the new one and everything is looking good.

     

    Just got to get my £20 back from Netgear now.

     

    Thanks for your help

3 Replies

  • Retired_Member's avatar
    Retired_Member
    Nov 13, 2016

    Be sure you are using the correct power adapter 19VDC @3 amps...use MyNetgear to get it replaced.

    • 12345578's avatar
      12345578
      Aspirant
      Nov 16, 2016

      I got a replacement from Netgear. I paid the additional £20 for next day replacement ....3 days later I received it!!!!

       

      Anyhow.   Installed and started working fine then same thing happened. I replaced the power adapter with the new one and everything is looking good.

       

      Just got to get my £20 back from Netgear now.

       

      Thanks for your help

      • Retired_Member's avatar
        Retired_Member
        Nov 16, 2016

        You're welcome!

         

        Consider yourself Lucky that using old power adapter didn't hose up the replacement. Not a good idea to switch power adapters without knowing the status of it.