R9000 : Plex server : Not available outside your network

Question

I'm not sure whether this is a Plex issue or a Nighthawk issue, so I'm posting in both community forums.&nbsp;Does anybody have external access to the Plex server on their Netgear Nighthawk X10 R9000 wireless router?&nbsp;My router is running Router&nbsp;Firmware Version&nbsp;V1.0.5.24 and Plex version 1.19.5.3112-b23ab3896&nbsp;&nbsp;Sep 29, 2020.&nbsp; Plex works beautifully in-network; i.e. inside the home.&nbsp; However, I cannot access the Plex server outside of my home network.&nbsp; In the Plex Web App, the server's Remote Access tab says Not available outside your network.&nbsp; The interesting thing is that it shows my Public IP address for both the Private and Public addresses.&nbsp;I've followed all the Plex troubleshooting guides I could find, and I've confirmed that I'm not having issues with Double-NAT, and I'm not on Xfinity, so I'm not experiencing any xFi issues.&nbsp; I've toggled UPnP off and on, but to no avail.&nbsp; I've also (for kicks) tried manually specifying the default public port.&nbsp; (Of course, since my Plex server is running on the router, I can't forward 32400/TCP to itself.)&nbsp;Any ideas?&nbsp; I'd love to hear from anyone that has their external Plex configuration working.

plemans · Answer

I don't have a R9000 but I have used plex for years.

What modem do you have?

have you went through this guide?

https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

EddieTnyc · Answer

Hi plemans, thanks for your reply!&nbsp; Yes, https://support.plex.tv/articles/200931138-troubleshooting-remote-access/&nbsp;is actually the last article/guide I went through before giving up and deciding to post my question.&nbsp;With regards to the troubleshooting guide, I've confirmed that UPnP is on (I toggled it off and then on again, just in case).&nbsp; Since my server is the router, itself, I cannot configure manual port forwarding to it.&nbsp; The router does not allow a target of itself for forwarded ports.&nbsp; Because it's the router, it has a static IP address.&nbsp; What I find interesting is that Plex shows both the internal/private and external/public addresses as the same (instead of 192.168.1.1 for internal and the public IP for external).&nbsp; Lastly, when I curl ifconfig.co or hit myexternalip.com or any other public IP reporting site, I get the same IP address assigned to my router's WAN port, so I'm fairly certain I'm not dealing with a double-NAT issue.&nbsp;I've got a Gig connection on Spectrum; the cablemodem is a Motorola E31T2V1 in bridged mode, if anyone thinks it matters.&nbsp;I'm really lookig forward to any information that will allow me to access my Plex server media from outside my home network.

plemans · Answer

Has it ever worked outside of the home?&nbsp;Have you tried uninstall/reinstall of plex?&nbsp;

EddieTnyc · Answer

Hi&nbsp;plemans&nbsp;, I keep losing my post. Let me try it without the code blocks and screenshot.&nbsp;I hadn’t tried accessing my Plex Media Server (PMS) from outside until last weekend, so I can’t say if remote access to the PMS content ever worked.&nbsp; Considering the present issues, I would guess it never did.&nbsp; I’m now fairly certain that I’m looking at a router configuration issue, rather than a Plex issue.&nbsp;When I run a portqry from inside my home network, the router is listening on 32400/tcp.&nbsp; However, when I run the equivalent netcat from outside my home network, the router is not listening on 32400/tcp.&nbsp; Therefore, it makes sense that the Plex content is unavailable remotely.&nbsp;I'm still suspicious of the IP address configuration in the Plex Media Server - R9000 Remote Access tab.&nbsp; It shows that the Private IP address is the same as the Public IP address.&nbsp; Since the router is hosting the PMS, the Private IP address should be 192.168.1.1, not the Public IP address bound to the router's WAN interface.&nbsp;I'm well beyond my warranty period, so I can't get support from Netgear.&nbsp; /sigh

plemans · Answer

Have you tried a simple factory reset and reinstall?&nbsp;

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R9000 : Plex server : Not available outside your network

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