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dustinf2005's avatar
dustinf2005
Aspirant
Aug 10, 2020
Solved

r9000 100mbps Limit

Hi,

 

I have a r9000 Netgear Nighthawk X10 AD7200 that is a little over 2 years old. It has been factory reset to the default settings, and is running the latest firmware (1.0.5.18). This router is in perfect condition and hasn't moved since I purchased it. However, all of a sudden, I can't get over 100mbps, wired or wireless. I contacted my ISP (Cox) and they came out and ran tests on their machines, to which they were getting over 900mbps. I have the Gigablast package which is up to 1,000mbps. The lights on my router are white, which indicate I am getting over 100mbps, however, when running tests on multiplr computers with 1,000mbps NIC cards, I'm limited to 100mbps. I've tried several Cat5E and Cat6 cables to no avail. 

 

Here's where it gets more confusing, I also have a Netgear AC1900 r7000, and when I connect it to my modem using the same exact cables to the same exact computers, I'm getting well over 100mbps. Does anyone else agree that this seems like an issue with the router or does anyone have any suggestions on ways I can troubleshoot this? Also, has anyone ever encountered this issue?

 

Thanks

  • plemans's avatar
    plemans
    Aug 11, 2020

    maybe the port went bad. 

    If you go to the ip address/debug.htm  (so: usually 192.168.1.1/debug.htm)  or whatever you use for your ip address, most routers have a wan port mirror to port 1. Not 100% on the R9000 as I don't have one but all my other routers have some form of it. try checking that, reboot the router using port 1 of the lan ports as a wan port. 

     

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem is it connected to? 

    If you setup the R7000 as the router and connect the R9000 to it (just for testing) are you able to get >100mbps? 

    Have you tried reinstalling the firmware, factory reset, and tried running it with the default settings? Reason I say reinstall the firmware is if something was corrupt, a reset of the firmware only removes settings, it doesn't overwrite the firmware. I'd recommend any firmware changes be done over a hardwired connection. 

    • dustinf2005's avatar
      dustinf2005
      Aspirant

      My router is connected to a Arris SB8200. When connecting my r9000 as an access point to my r7000, the lights are white, indicating gigabit speeds. However, when hardwired to dpifferent computers using Cat5E & Cat6 cables separately, I'm limited to under 100mbps.

       

      In regards to firmware, I rolled back to a previous version, still received the same issue. Then I updated to the most recent firmware using default factory settings and I still received the same issue. After this I performed a factory reset using factory ssid, and still the same issue. At this point I'm not sure what to test.

       

      A friend of mine brought over an Asus ROG Rapture AX11000 for me to test and it worked perfectly fine with the same cables connected to the same computers that failed to get over 100mbps with the r9000.

      • plemans's avatar
        plemans
        Guru - Experienced User

        dustinf2005 wrote:

        My router is connected to a Arris SB8200. When connecting my r9000 as an access point to my r7000, the lights are white, indicating gigabit speeds. However, when hardwired to dpifferent computers using Cat5E & Cat6 cables separately, I'm limited to under 100mbps.---when you're connected to the R7000?

         

        In regards to firmware, I rolled back to a previous version, still received the same issue. Then I updated to the most recent firmware using default factory settings and I still received the same issue. After this I performed a factory reset using factory ssid, and still the same issue. At this point I'm not sure what to test.

         

        A friend of mine brought over an Asus ROG Rapture AX11000 for me to test and it worked perfectly fine with the same cables connected to the same computers that failed to get over 100mbps with the r9000.


        try checking the pins on the r9000 ethernet jack. maybe one is bent/dirty/corroded.