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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23. after i updated i got less then half the download speed on my wifi now. anyone got the same problem, and how do i fix it ?...
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
I forgot to include it in my little "quick-fix" guide", but it is ALWAYS a good idea to reset to factory settings, after upgrading to a new firmware version....especially if something does not work after updating, but generaly is always a good idea, in order to be sure the older firmware version does not interfere with the new one. Also, you should never use a saved configuration file from a older firmware version. You need to manually re-enter all the settings in the firmware again. But a tip, instead of spending time writing the settings down in the menus, you can just take a screenshot of the different router settings and copy/paste it into microsoft paint tool and save it as a PNG file for later use.
I have always done it this way, so I guess I have developed a habit of taking it for granted, that everybody else does the same! ;-)
There is a fix coming. I tested it and for me my speeds were identical from 1.0.9.6 (which for me were the same as 1.0.7.X) to new firmware. They are working on it and hopefully released for everyone soon. Don't ask me to give you firmware please, if support wants to share it they will.
Does the 2.4 band work if this firmware?
I spoke too soon it appears after your question I did some more testing and found different results. Using a Windows 10 Dell laptop or Netgear EX6200 (with devices wired into it) via 5 GHz I get full speed. If I switch Dell to 2.4 GHz it is almost prefectly 50% drop in performance. More troubling is using two IOS devices a iPhone 6S and iPad (latest non-Pro) both on 11.1.1 either via 5 or 2.4 are both capped at 45 Mbs. I can reliably reproduce that as well. It is better but still something going on. Not quite as fixed as I thought. Sorry didn't do enough testing before sharing, was excited by results.
Yeah I don't think they do much testing before releasing these firmwares.
Performance also seems to degrade over time. I noticed the 2.4 band drops after about a day for me.
If I have to do the testing for them I'd rather use something like dd-wrt because if all else fail you can fix it yourself.
- I hope that they will test it more thoroughly this time and release it soon. I'm crawling on the speed and my sons are whining about not being able to connect their 3DS game to the internet.
