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nighthawk R7000 firmware V1.0.9.12_1.2.23 update wifi problems
i have a problem with my wifi after updating firmware to V1.0.9.12_1.2.23. after i updated i got less then half the download speed on my wifi now. anyone got the same problem, and how do i fix it ?...
- This is the reply from the helpdesk from yesterday : Hello,
Thank you for contacting Netgear Support.
Unfortunately our developers do not announce the release dates of upcoming firmware, so I am unable to supply you with that information.
You have indicated that there are problems with the router performance since you updated the firmware. In such a case, it is possible to downgrade the firmware, until a new version of the firmware is released that addresses the problems of the earlier version.
To downgrade your firmware, please follow these steps :
1) Go to this link to download the firmware version 1.0.9.10. (Current version is 1.0.9.12)
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
->Save this file, and extract the zip into a folder, e.g. on your desktop
2) Connect an Ethernet cable to your router and a laptop / PC
3) Open a browser and go to this address : routerlogin.net
4) Enter the password that you chose during the router setup. If you did not change it, it will be ‘password’
5) When you see the menu, go to Advanced -> Administration -> Router Update
6) Click on Browse and choose the folder where you unpacked the zip file, then choose the .chk file.
7) Click on Upload and wait for the installation to complete.
I hope this will help you with the performance problem of your router.
I look forward to hearing from you.
Please note that if you prefer to communicate in Dutch just reply to this case in Dutch.
Have a great day,
Kind regards
Joeri
Netgear Level 1 Technical Support
http://support.netgear.com
I think may be it's time to file a complain with the federal consumer protection agency since the company does nothing, not even showing the willing, to fix the issue.
tulong wrote:I think may be it's time to file a complain with the federal consumer protection agency since the company does nothing, not even showing the willing, to fix the issue.
I am not going to say Netgear is awesome but I will tell you they are working on it. I have running currently a newer firmware. If you go back in this thread you can see my details on it. It isn't perfect yet but it is much better. I am working with support and hopefully soon engineering on troubleshooting remaining issues. Yes they released a bad firmware and yes it has been almost 2 months but they aren't ignoring issue they are just slow it seems.
- Well.... I'm glad to hear that they are working on it, but it's been at least two months and Netgear just keeps silence without either confirming nor denying the problem. That frustrates users. I hope they will release a fix soon. Thank you for letting us know.
I reset mine to factory then updated to V1.0.9.12_1.2.23 and still had the problem. I then went to Administration - Backup Settings and restored from my latest backup. Everything is working with better speeds on WiFi. The range is still lacking but I'm satisfied for now. My Xfinity cable modem is set to bridge mode. I turned off Enable Smart Connect, AUTO channel selected, up to 600mbps on 2.4ghz band and 1300mbps on 5ghz band and WPA2-PSK [AES] security selection.