NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk R7000 Wi-Fi is OFF (new install)
I had been holding off installing my new Nighthawk R7000 router since you never know what will go wrong... and sure enough, I've got a problem. Basic connection to the internet went smoothly, but...
Fortunately I ended up being able to do a straight exchange where I purchased it, even though it had been longer than their normal exchange period.
I plugged the replacement in and after it booted up completely (< 90 seconds) I could connect to the default wireless network without configuring anything on the router.
So if you have this problem like I described in the original post... just exchange it. It's a hardware problem.
I've had nothing but trouble with Firmware version 1.0.6.28. You may want to try downloading the older version 1.0.4.30 from this link:
http://downloadcenter.netgear.com/en/product/R7000#searchResults
and flash it to your R7000. Then perform a factory reset and configure as needed.
I'll bet that your new R7000 works much better with the 1.0.4.30 firmware.
Thanks for the quick replies!
I tried another factory restart with no luck.
Sadly I had already tried everything on the list in the original post while still at 1.0.4 version of Firmware, including 2 factory resets (one through the web interface and one with a paper-clip into the button on the back of the router).
If the web interface said that Wireless was enabled and I couldn't detect the signal on my wifi analyser I wouldn't hesitate to exchange due to faulty hardware. However, it seems like there is something funny in the software preventing the wireless from being enabled.
It seems clear that the design intent is that you turn on the router and wi-fi is working with the default SSID and password and that's just not the case. Very frustrating.
-Matthew
You could try an older version of firmware, to see if that resolves the software issue. Have you tried powering off and on the wifi radios via the buttons on the router?
Hi netwrks,
Yes, I have tried the router using both the 1.0.4 firmware that it shipped with, and the latest 1.0.6 firmware. It did not change the behaviour I am seeing.
I've used the hardware button on the actual router to enable / disable the wifi radios several times (with both version of firmware). The 3 wi-fi LEDs change from ON to OFF as expected (and back on again after another press).
The 2.5G and 5G wifi LEDs also can be turned on and off individually using the check box in the web interface.
However, at no point does the router indicate that wifi is ON at the home screen, and at no point can I detect a wifi signal on any of my wireless devices.
-Matthew
