NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NightHawk x10 r9000 wifi dropping issue
Hello, I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the...
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
Yet another WiFi drop - updated another thread as I have an escalation with Netgear, and made them aware of the issues
I have been having these issues for a long time I just never realized it was my router as I thought this was way too expensive to not be able to do basic wifi. Whatever device I have connected on wifi doesnt hold a stable connection it started with my apple TV. It would always say connection error and my shows would stop. I just put it on ETH and it's fine. Next I started having issues with my IP cameras nothing on wifi would hold a stable connection. So I blamed my cameras. I ended up installing powerlines in my house to use the cameras which now work perfect. Then I got a firestick to use upstairs and guess what? Also contant disconnections where it's imposible to watch TV. Then I tried to use KODI upstairs from my laptop and also connection drops all the time just connecting inside the network to my HTPC. It really got to the point that all these devices failed for me to realize this router has a major issue.
I always buy high end anything in life because I dont like to have to deal with cheap stuff that doesnt work and end up spending twice the money buying cheap crap then buying the legit produt, and I feel I am wasting my time even writing here when I shouldn't have to. It's got to the point my router ports are FULL because I can't use anything on wifi besdies phones that don't require a stable connection.
I would call tech support, but last time I called they wanted like $150 just to talk to someone which is crazy especially since my hardware is still in the warranty period, so what do I do? Well wait everyone to make a big enough stink to figure it out and get it fixed via firmware or I just don't buy netgear in the future. I won't call I wont complain I wont make a scene about it. You just dont have my business in the future, that is all and no one will care so yea, anyways hope it gets worked out.
I find that the disconnects tend to happen more when devices are further than 50% of what I would consider a reasonable WiFi range.
Sometimes rather than working from the bottom up, it's helps to work from the top down - it might not be a bad idea to drop the CEO an e-mail with regards to your complains (patrick.lo@netgear.com). The more people that do this and make them aware of the situation, the more likely you are to ensure that pressure is put on those that are in a position to resolve the issues.
I've got an escellation opened at the moment, and since doing the above they are exceptionally helpful...
If you don't mind me asking, what is the solution they gave you to fix these problems? I'm guessing the issues are fixed if you feel they were exceptionally helpful.
Can't say as under NDA - issues are being looked into but no fix yet - but should be resolved soon.
Sounds about right to put NDA's on solving basic issues with an already released router.