NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ja95606
Jan 19, 2018Guide
Nighthawk X6S AC4000 R8000P-Lose internet connection every other day
From November 16, 2017 until today (Jan. 19, 2018) my Netgear router, model R8000P Nighthawk X6S Tri-band has lose internet connection every other day. To get it back I have to unplug the router, plu...
- Jan 28, 2018
Just an update on my lose internet connection isssues; as of Friday Jan 26, the Dlink router hasn't lost any connection at all. I've disabled the Dlink router, enabled the Netgear X6S R8000P router back in service, downgraded a previous version of the fimrware, and as of Friday afternoon (Jan 26) until the present Sunday Jan 28 at 12:30 AM, the Netgear hasn't lose connection either. The following gives instructions on how to download, the new firmware to your router. Do not upgrade using a wireless connection. Go to Netgear Support page; sign in; click on Download; enter he Product name or model number; Next page, right side Firmware/software; click on the down arrow "v"; and look for firmware V1.1.4.6
This is the version that's working for my router right now,wihout losing internet connections. Aslo keep in mind, this is for the Netgear X6S AC4000 model R8000P router.
myersw
Jul 22, 2018Master
YungSynthlord wrote:
Make sure you update the firmware. Theres a new firmware update. When you update you have to be hardwired to your router. The new update should fix your connection issue.
Not sure what you are smoking/drinking. How many here is a new firmware to fix connection issues have been issued so far? Would not hold out hope for a fix other then replace with some totally different router or even brand.
YungSynthlord
Jul 23, 2018Aspirant
I don’t smoke anything and don’t understand why that’s necessary. There was one firmware release that I saw that fixed the issue which was the 1.1.4.0 that I mentioned a couple days ago. I updated it and have had no issues with connectivity. So just because YOU had a problem and hate the device does not mean that an actual work-around and a fix by Netgear actually happened. So enjoy that hatred hope it makes you feel better.
For anyone else looking for a fix they have fixed the issue just make sure you update the firmware to the newest update while you’re hardwired to the device.
For anyone else looking for a fix they have fixed the issue just make sure you update the firmware to the newest update while you’re hardwired to the device.
- jikamensJul 23, 2018Apprentice
YungSynthlord, if you read https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Beta-Firmware-for-R8000P-only-if-you-have-these-issues/td-p/1538164/page/10 (and the previous nine pages in that thread), you will see that Netgear has released many new firmware releases which they claimed would fix the problem of the R8000P needing to be rebooted regularly, and all of them, including the most recent firmware release, have failed to solve the problem for many people.
So while you may be lucky enough that one of the firmware releases fixed the problem for you, many other people have not been so lucky, and claiming that the problem has been fixed for everyone is simply not true. I'm glad the router is working for you, but please don't assume that just because it's working for you, it will work for others as well. There is ample evidence to the contrary.
Furthermore, the firmware version number you mentioned in your most recent comment, "1.1.4.0", does not exist. The most recent firmware release is 1.4.1.24.
- metalfiiishJul 23, 2018Guide
Is completely wrong, they have NOT fixed this issue. The firmware he mentions does not exist, my best guess is he meant 1.1.4.6 which was a known working version that is literred with security vulnerabilities, since it is years old.
They released the new version last friday which fixed a QoS kernel problem but that did not fix the itnernet issue.
- YungSynthlordJul 23, 2018Aspirant
It was a typo i was referring to 1.4.0 that was released before this most recent 1.4.1.
1.4.0 was released specifically addressing the disconnecting issue and other things. I posted the other day that i updated to it and would message back the results and as stated I have not had any issues with the router losing any connections. I then also stated that i saw there was a follow up firmware update that just released the other day and that i would update to that and then comment back. I havent updated to the newest one yet. the 1.4.0 has worked and fixed the issue. So if it didnt fix YOUR issue that isnt my fault. The point is I replied that they released a firmware to fix the issue and the issue is fixed. Period. All your other issues have nothing to do with me so kindly stop directing things my way.
- myerswJul 23, 2018Master
YungSynthlord wrote:
It was a typo i was referring to 1.4.0 that was released before this most recent 1.4.1.
1.4.0 was released specifically addressing the disconnecting issue and other things. I posted the other day that i updated to it and would message back the results and as stated I have not had any issues with the router losing any connections. I then also stated that i saw there was a follow up firmware update that just released the other day and that i would update to that and then comment back. I havent updated to the newest one yet. the 1.4.0 has worked and fixed the issue. So if it didnt fix YOUR issue that isnt my fault. The point is I replied that they released a firmware to fix the issue and the issue is fixed. Period. All your other issues have nothing to do with me so kindly stop directing things my way.
All versions are four digits long. In other words 1.4.0.??. Do you mean 10.4.0.10? Newest with the sequence you give. Latest is 1.4.1.24 not 1.4.1. Got to give the last digits to be a valid version number. 3 does not do it. Need the whole thing to be valid info.