R8000P dropping wifi connection

 Hi. sheikh73.

Sorrry that you could not get this router back to work. In the interest of getting some light into it, I wonder:

1. Did you get to ping sucessfully 192.168.1.1 address before running tftp2 software (by command run, cmd, ipconfig, and ping)?

2. What was the DNS configuration before you ran tftp2 software?

3. Did the amber power LED still stay amber solidly even after trying tftp2?

Worst case scenerio, if you bought this router within a year, you can call customer support and elevate the case to hardware failure, and very possible that Netgear will swap you a new one. 

Yeah, I have been dealing with this problem from early December, and have been contacting Netgear. It was a headache but I manage to reverse my router to the older version and it has been so stable until today without any problem. Any firmware version earlier than the one dated December 2017 would be ok. I am still working/testing the beta version of the R8000 to see if it is better in terms of internet stability, DNS addressing conficts, etc. Hopefully Netgear engineers will figure out why the December FWs failed in many of their router models.

How do I get back to the order firmware version (1.0.3.54) so I can re-install that?  I upgraded to firmware version 1.0.4.4 and starting having problems everyone else has been posting.  

Hi Terry,

You recommand FW version is R8000 not R8000P.

Just to confirm:

Firmware:  R8000P-V1.3.0.4_1.1.96

Is a good firmware to revert back to and should have no internet drops again?  I been reading two different post and one says the above and another says to go to R8000P-V1.2.1.6_1.1.86

I just updated to R8000P-V1.3.0.4_1.1.96 but i wanted to confirm so I conclude my testing to decide if I will keep the router or return.  Dont have much time left in my return period.

I appreciate your help!

Hi DjRiDe, May I know which FW let the internet drop . v1.3.0.8 ? or v1.3.0.4 ?

You may try to rollback to v1.2.1.6 after data capture.

Thanks

Hi DjRiDe.

I do understand your decision to return and consider getting asus or linksys router, after many headaches that you went through. Btw, I am also a favorite user of asus routers in the past, but I also like Netgear due to their solid hardware and stability in the past. I think Netgear recently tries to update most of their newer router models and this cause lots of problems. I myself had many days of headaches with my R8000 router which has been stable prior to updating to new firmware in early December last year. 

Since then, I reversed back to the old stable firmware version and the router works flawlessly with some minor inconveniences.

Last straw for you, if you do not mind, is to reverse to earlier FW version, may be v1.2.1.6 or earlier v1.1.4.6 for your R8000P or any version that DOES NOT involve Disney Circle (parental control) feature, because I suspect that  this feature more likely causes the problems with USB connection, internet connection instablility and a host of other problems involving DNS server etc. 

Let me know if you really want to downgrade again and give it few days more before you return the product. And that is totally understandable..

Hi Terry,

On my R8000P I updated this morning to:
Firmware Version
V1.2.1.6_1.1.86

I'm a little skeptical in keeping it though.  This is my first netgear router - always had linksys in the past.  My house recently having more and more smart devices throughout that why I went with this router to have a stable connection for all my tv's, thermostats, doorbell, camera's and all personal devices.  I wanna say there's probably at least 30 things connected to wifi in my 3000 square foot (2 story) house.  Like I said when this router is working its amazing!  Just in the middle of the night it will hang up the internet upload or download (no internet) but network still there and connnected.  Reason for being skeptical i have probably a little over a week before I lose my return window.  I'm happy if it continues to work fine on this lower firmware but afraid that after my return window I will have issues with newer firmware releases and I'm stuck with this.  So i'm actually at a loss as to what to do.  Seen some good reviews on the linksys ea9500 and the asus 5300.   So I gotta really decide quickly whats the best thing to do as well.

Thanks for your assistance! 

Yeah. If this is the case, I would do the same, returning the router, too , because one week is too short for any hesitation.

Asus has been excellent in their routers, particularly high-end ones. Their AC routers seems to be very stable ( My other 2-story-house 

with ASUS RT-AC3200 works perfectly with covergage more than 3000 sqft).

Well, good luck for you then.

Hi DiRjDe,

Did you connect USB device ? I would like to know if uSB device let DUT crash and let sustem reboot.

System reboot let internet disconnect.....

Hi Terry,

I had to create an account access the parental side of the router settings.  I just did and when i went to it I didnt see anything about disney controls - Here's a screen shot of it.

Hi Terry,

That is correct - thats what I had to create the account for.  As of right now I'm still up and running with no issues on 

Firmware Version
V1.2.1.6_1.1.86

I put this on this morning around 9am - normally its about 48hrs to 72 hrs where I get the hang ups - will report back tomorrow (24 hrs) as well - just think its too soon to conifrm as well