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Forum Discussion

jsguy16's avatar
jsguy16
Aspirant
Feb 21, 2016
Solved

ReadyCloud does not show folders or files on USB drive

Router is R7000  Firmware V1.0.5.48_1.1.79, Windows 10, Chrome Browser.   Have tried unregistering and re-registering.  Have same issue with ReadyCloud desktop app.  
Troubleshooting
  • plantechbartyn's avatar
    plantechbartyn
    Feb 06, 2017

    Hello JamesGL,

     

    I have an R7000 router and had the same issue as the other posters here.

     

    Updated to the latest firmware and all file are now accessible.

     

    Thanks for the tip. 

     

     

jsguy16's avatar
jsguy16
Aspirant
Feb 22, 2016

I can access the drive locally.  I tried another web  browser, but same issue.  I have not had time to try another computer, and I don;t want to reset to the router to factory settings because I have some customer settings for VOIP.

 

I set up several different ReadyCloud accounts, and I tried removing and adding the the accounts in the USB ReadyCloud section of the router.  Same issue.

 

What other firmware would you suggest?  

 

Thanks! 

jsguy16's avatar
jsguy16
Aspirant
Feb 23, 2016

I saved my router settings then did a factory restore.  After that, I was unable to access the router menu.  I eventually learned that some months ago my netgear router was connected to a DMZ IP address set up on the Comcast Modem/Router.  Bridge mode is not an option due to the intregrated security system.  I believe that my netgear router had a static IP address of 10.0.0.4.   I tried to access the netgear router using 10.0.0.4, 192.168.1.1, routersetup.net, etc.  I did several resets with a paper clip, but was never able to access the menu, even though IP config shows the address as 192.168.1.1 and I am able to ping to that address.  I also can not see any WIFI from the Nighthawk router, and yes the WIFI is turned on.   I also tried unplugging the power for a minute, no help.  I am thinking the router is broken now. 

  • jsguy16's avatar
    jsguy16
    Aspirant
    Feb 24, 2016

    I was able to solve the router access issue by removing Kaspersky Internet Security from my laptop.  Now I believe original issue....that I an not see any folders or files on my USB drive...may be related to my setup.  I have my R7000 connected to a Comcast Modem/Router.  I have a Static WAN address on my R7000 of 10.0.0.4, and a DMZ port with 10.0.0.4 on the Comcast router. I have a VOIP phone that needs special settings.