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VI86's avatar
VI86
Aspirant
May 08, 2017
Solved

readycloud sign in error

Hi, I previously wrote about my ready cloud sign in problem, but I solved it updating the firmware.   Now after 4 months I have the same problem again. I cannot sign in (user id and password do no...
Firmware
Installation
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  • JamesGL's avatar
    JamesGL
    May 19, 2017

    Hi VI86,


    Change the password to a simple one like Password123 or other password with the same format.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
May 10, 2017

Hi VI86,

 

Can you try to reset the router and reconfigure it manually.

What is the exact error message when trying to register the account via routerlogin.net?

  • VI86's avatar
    VI86
    Aspirant
    May 11, 2017

    Thanks,

     

    I already tried but It did not work.

     

    Readycloud's Username and password are not recognized while I can log in from the web site but the router is not recognized.

     

    Regards

    Vincenzo

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    May 19, 2017

    Hi VI86,


    Change the password to a simple one like Password123 or other password with the same format.

    • VI86's avatar
      VI86
      Aspirant
      Jul 20, 2017

      Hi,

      I tried to chenge password and at the beginning router worked.

       

      I did not use ready cloud for 1 month and at the moment I see router "online" just from the Iphone App. I trieb by web site, pc app, but nothing, my router is "offline".

       

      Can you give me additional help?

       

      Thanks

      Vincenzo

      • storm1985's avatar
        storm1985
        Prodigy
        Jul 20, 2017
        On the router UI unregister then register again. Once done try to access readycloud not just on the browser but also on the desktop/phone ReadyCloud apps for isolation.