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Forum Discussion

theherm's avatar
theherm
Aspirant
May 07, 2017
Solved

ReadyShare vault doesn't recognise USB drive

I've bought a new R7000 and hooked up a Samsung M3 (2TB) USB drive. The router recognises the drive perfectly and works fine for accessing files through e.g. Windows Explorer.    But, Ready Share V...
Readyshare
Troubleshooting
USB
  • theherm's avatar
    theherm
    May 08, 2017

    Problem solved by de-installing and re-installing the ReadyShare Vault software!

sweller's avatar
sweller
Aspirant
May 10, 2017

Netgear support just told me, "ReadyShare Vault feature is not supported by the C7000 device." and that I should go ahead and return it to the place of purchase. :-\

 

Putzing around with the software some more, I stumbled onto the fact that Vault can't get to the USB drive except through Genie. And Genie can't log in without manually entering the IP. For now at least, I have it working.

sweller's avatar
sweller
Aspirant
May 11, 2017

Never mind. It failed again. Are you sure yours is till backing up? My most common problem is that Genie doesn't recognize the router.

  • theherm's avatar
    theherm
    Aspirant
    May 12, 2017

    Mine is backing up while I type this. I noticed I first have to access the drive through ReadyShare and then navigate to the ReadyShare Vault, otherwise it doesn't recognise the drive. But it seems to work fine untill now.