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cjglynn54's avatar
cjglynn54
Tutor
Nov 30, 2020

Recent persistant wifi drops

The last couple weeks have been horrible with near constant drops in Wifi connectivity. There have been no changes in traffic or equipment.
Calls to my internet provider state that there are no issues with my service, signal is great They suggested perhaps there was too much local traffic, try another channel. MyAnalytics shows I'm currently on a less-trafficked channel.
I'm at my wits end. Does anyone have any suggestions?

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 30, 2020

    1. What firmware is on the R7000P?

    2. What modem/gateway is it connected to? 

    3. Is it only wireless devices that are having issues or both wired and wireless? 

    4. have you noticed if its more the devices on 2.4ghz or 5ghz that are having issues?

    • cjglynn54's avatar
      cjglynn54
      Tutor
      Nov 30, 2020
      Hi, I'm on v1.3.1.64 and I'm using an Arris SB6183 Surfboard.
      The issues seem pretty across the board.
    • cjglynn54's avatar
      cjglynn54
      Tutor
      Nov 30, 2020
      Sorry, missed one point. Its wireless. I have no wired connections.
      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 30, 2020

        do you notice if its mainly issues on 2.4ghz or 5ghz? 

        2.4ghz is more sensitive to interference. If its mainly devices on the 2.4ghz, you can try changing what channel you're broadcasting on. 

         

        Also, the newest firmware is 1.3.2.126. I'd recommend trying to install that (do it hardwired if possible), factory reset the router, and then do a clean install. 

        See how that works.