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Forum Discussion

lifequitin's avatar
lifequitin
Follower
May 21, 2015
Solved

Region change?

I bought R8000 from US during my travel and i want to use it within EU. Region setting can't be changed from admin interface and wireless performance is sluggish because of the low power compared to ...
AC3200
Nighthawk
R8000
  • JamesGL's avatar
    JamesGL
    Nov 14, 2015

    Hi porschaman,

     

    The region is locked based on the place it was manufactured and also the firmware loaded on it. If you want  to change it, you may try loading a different firmware. Check the suppot site (Support.netgear.com).

     

    Regards,

     

    JamesGL

    Community Team

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 14, 2015

Hi porschaman,

 

The region is locked based on the place it was manufactured and also the firmware loaded on it. If you want  to change it, you may try loading a different firmware. Check the suppot site (Support.netgear.com).

 

Regards,

 

JamesGL

Community Team

porschaman's avatar
porschaman
Aspirant
Nov 14, 2015

Thnx James. I'm not sure I follow you on the change firm ware thing. But I did contact live chat support last week, and they (call center! somewhere!!) could not provide answer?

 

Thanks anyway for trying to help.

 

TA 

  • netwrks's avatar
    netwrks
    Master
    Nov 14, 2015
    porschaman wrote:

    Thnx James. I'm not sure I follow you on the change firm ware thing. But I did contact live chat support last week, and they (call center! somewhere!!) could not provide answer?

     

    Thanks anyway for trying to help.

     

    TA 

     

     

    The router runs on firmware. JamesGL is suggesting reloading a fresh copy of the firmware, to see if the issue can be resolved.  Go to the Netgear_Support_Page click on networking icon locate the firmware, download to your desktop / laptop, and reload the firmware, When you have completed this step reset router to factory default (which you should have done in the first place as you did buy it used) and reconfigure the router.

    • porschaman's avatar
      porschaman
      Aspirant
      Nov 14, 2015

      Thnx for input. Purchased brand new via Amazon US site.  

    • Carlinglabel's avatar
      Carlinglabel
      Aspirant
      Mar 12, 2016

      Hi

       

      I left the router in box long ago, as all attempts failed to change region.

       

      Ref yr recom to load new firmware, this has not worked also. 

       

      Reason, the new router has the genie download latest firmware version in it, and it is exactly the same as the latest one avail on the netgear website, i.e. 1.0.4.2_10.0.74

       

      So how downloading firmware version from netgear site, differ from what the Genie has updated on the router itself, same name and version!

       

      Thanks anyway for trying and the moderator of netgear to eheelp.

       

       

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Mar 14, 2016

        Hi Carlinglabel,

         

        What is the region on your router? Where did you purchased the router? Normally the country of purchase will be followed as the region of the router. If it is North America, then the region on the router should be North America.