After upgrading from '126 to '128, my R7000 "Remote Management" features disappeared. Under the Advanced/Web Services Management tab, the checkbox, "Turn Remote Management On" and everything below it is missing. However, "Local Management" and the checkbox, "Always Use HTTPS to Access Router" are still there. It's hard to imagine that Netgear eliminated Remote Management. It's a feature that I use because I also have an R7000 in our other home. Does anyone else on '128 have the "Remote Management" features?

Below are screen shots both before the upgrade (with '126) and after the upgrade (with '128). I did the upgrade again and got the same result. I'm baffled. Any help would be appreciated. :

Did you happen to reset the router and setup from scratch after you applied v128 FW? I think i've seen this on my R7800 as well. I think that NG is moving to NH app for remote access instead of using web page access from remote locations.

Yes. I previously had device dropping problems after upgrading to v128, so I went back to v126 for a while. Yesterday, I had some time to kill so I reset before and after installing v128 and set it up from scratch (because that previously cured their numerous upgrade bugs). I did see a screen during setup pushing their Nighthawk app, but I opted out of it. Are you saying that Remote Management via a browser is now GONE for good and I can now ONLY remotely manage my R7000 with the Nighthawk app? Do I need to go back and start from scratch again and follow their instructions for the Nighthawk app? BTW from my initial look at it, the Nighthawk app looks like its not of much use.

Yep looks like it. Maybe a security concern of NGs. No idea though why it's removed. Ya, NH app is limited on it's use.

Looking at the Nighthawk app some more, it appears to NOT have any way to connect to my R7000 router over the Internet, so it can NOT provide any Remote Management. Am I missing something? The release notes for v128 say "Fixes security vulnerabilities". You would think the elimination of a major feature would be noted in the release notes. Maybe Netgear's omission of the Remote Management features was simply a dumb mistake.

Remote Management missing in R7000 after upgrading to 1.0.11.128

16 Replies

Bill-D
Apprentice
Oct 06, 2021
Below are screen shots both before the upgrade (with '126) and after the upgrade (with '128).

I did the upgrade again and got the same result. I'm baffled. Any help would be appreciated.

:
- FURRYe38
  Guru - Experienced User
  Oct 06, 2021
  Did you happen to reset the router and setup from scratch after you applied v128 FW?
  
  I think i've seen this on my R7800 as well. I think that NG is moving to NH app for remote access instead of using web page access from remote locations.
  - Bill-D
    Apprentice
    Oct 06, 2021
    Yes. I previously had device dropping problems after upgrading to v128, so I went back to v126 for a while. Yesterday, I had some time to kill so I reset before and after installing v128 and set it up from scratch (because that previously cured their numerous upgrade bugs). I did see a screen during setup pushing their Nighthawk app, but I opted out of it.
    
    Are you saying that Remote Management via a browser is now GONE for good and I can now ONLY remotely manage my R7000 with the Nighthawk app? Do I need to go back and start from scratch again and follow their instructions for the Nighthawk app?
    
    BTW from my initial look at it, the Nighthawk app looks like its not of much use.
erneely
Aspirant
Feb 14, 2022
The same thing happened with my R6400. I'm going to try to roll back to a previous version of the firmware if I can find one.

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Remote Management missing in R7000 after upgrading to 1.0.11.128