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Forum Discussion

Paulio16's avatar
Paulio16
Aspirant
Jan 09, 2022

Remove or deregister product

I would like to deregter this device to give it to a family member

They will need to register it under their own name 

How do I do this?

Thanks 

4 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Jan 09, 2022

    There is no self-service removal from registration. Send an email to customer.support@netgear.com stating the Netgear account, model and serial number.

     

    Be aware devices and warranty is not transferable.

     

    All services are workable independent of the product registration. A factory reset can be required.

     

     

    • Paulio16's avatar
      Paulio16
      Aspirant
      Jan 17, 2022

      Thanks Schumaku, hopefully they respond to my emails soon!

      schumaku wrote:

      There is no self-service removal from registration. Send an email to customer.support@netgear.com stating the Netgear account, model and serial number.

       

      Be aware devices and warranty is not transferable.

       

      All services are workable independent of the product registration. A factory reset can be required.

      Thanks for your assistance Schumaku, hopefully they respond to my emails soon

       

       

       

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Jan 17, 2022

        I stay corrected - appears Netgear has added a user control for removing products from the account:

         

        Please follow the steps listed below to remove products from your account.

         

        Log into my.netgear.com
        Scroll down and click View Product button for the product you wish to remove from your account
        Scroll down and click "Unregister Product" in grey (below the "Community Links" button)
        You will be asked to confirm you want to unregister your product (*Unregistering your product will remove the product from your account. It may be re-registered to the same account. If it is re-registered to another account, any warranty will not be transferable, per the NETGEAR warranty.)
        Click "Yes, unregister my product"

         

        If you are still having issues registering or unregistering your devices please check out the KB below as it has an Email address to contact.

         

        https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ