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azolivas's avatar
azolivas
Aspirant
Jun 23, 2017
Solved

router and ismart keep camera

I have been using the iSmart Keep camera for over two years now with no issues.  Just a few weeks ago the camera stopped responding.  I have tried resinstalling with no luck.  The netgear genie says ...
Installation
  • JamesGL's avatar
    JamesGL
    Jun 27, 2017

    Hi azolivas,

     

    Try to reset the router to factory default and reconfigure it manually.

azolivas's avatar
azolivas
Aspirant
Jun 23, 2017

1. How do you access the camera? Is it via the web browser or via the app?   APP

2. Can you see the camera under attached devices?   YES 

3. What is the firmware version of the router?   V1.0.8.34_1.2.15

4. Try to reboot the router and change the channel of 2.4Ghz to 1,6 or 11.      YES TRIED THAT. STILL NO LUCK. 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jun 27, 2017

    Hi azolivas,

     

    Try to reset the router to factory default and reconfigure it manually.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Jul 03, 2017

      Hi azolivas,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.