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DMA97701's avatar
DMA97701
Aspirant
May 12, 2022

Router constantly becoming wedged

Nighthawk X6S R7900P

Direct connection to ISP cable modem

13 different WiFi devices connected

 

Every few days, the router becomes wedged (unresponsive) for no apparent reason. Internal logs don't show anything that could've caused the issue. During the time the router is wedged, the ISP's internet connection is still up and functioning without issue.

 

Suggestions?

 

Thanx.

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 12, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Any Wifi Neighbors near by? If so, how many?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

    • DMA97701's avatar
      DMA97701
      Aspirant
      May 12, 2022

      Firmware Version: V1.4.3.88_1.3.50

       

      ISP Modem Manufacturer: Arris

      ISP Modem Model: TM3402A

       

      There are numerous WiFi signals in the area, but all signal strengths pale in comparison to mine.

       

      Every time the router becomes wedged, I power cycle both the router and the cable modem.

       

      Thanx.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 12, 2022

        Try a factory reset on the router.

        Also enable IPv6 on the router as well...