Rx7000 extender

Question

My modem went out and had to buy a new one, now I can't get my extender to connect to it. What do I need to do? Please help!

plemans · Answer

Need some details.&nbsp;
1. what modem/gateway did you replace it with (model)?
2. what method of setup are you using? WPS, using the installation assistant, or using the app?&nbsp;
3. where is it failing? What error are you getting? Details are key in helping out and determining where its failing/whats going wrong. Help us to help you
4. I take it you mean the EX7000 and not the RX7000 (there isn't that model number)?&nbsp;
If so, install guides/videos can be found here:&nbsp;
https://www.netgear.com/support/product/EX7000.aspx
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Spisabab · Answer

When I go to log it in to my network it won't let me bc it keeps picking up my my old modem. I can get the extender on my phone but then it doesn't let me login from my phone bc it's not hooked up to WiFi. I'm not very good at this tech stuff at all. I replaced my modem with the same one I had just had a different password now:AC 1200 Netgear router.

plemans · Answer

You didn't really tell us much.&nbsp;
1. still don't know what modem/gateway you have.
2. AC1200 is a speed not a model.&nbsp;
3. don't know firmwares
4. did you try factory resetting and reinstalling the extender? (push and hold reset for 7-15 seconds while powered on)

Spisabab · Answer

Yes I tried th reset. The model #C6220.

michaelkenward · Answer

Spisabab&nbsp;wrote:Yes I tried th reset. The model #C6220.
That is a modem/router.
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We still don't know what your "Rx7000" is. Your subject says "extender" but you call it a "router".
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As plemans says AC 1200 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Look at the label on the device for the model number.
&nbsp;
If it is an extender, you should be able to add it without too much trouble. But if it is, as you say, a router, then you have two routers on your network.
&nbsp;
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.This explains some of the other drawbacks.What is Double NAT? | Answer | NETGEAR SupportBut without accurate details of what is on your network, who knows?
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Rx7000 extender

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