NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Retired_Member
Aug 25, 2018Samsung note 9 will connect but no internet available R7800 has to be wifi as works everywhere else?
Phone works at work but as soon as home no wifi annoyingly it's only certain apps I've reset router, modem, phone and extender with no joy changed nearly all setting and change back also checked for f...
- May 31, 2019
HI ,
There is a simple solution to this problem. I have been dealing with this issue since i bought Samsung Galaxy Note 9 and have tried everything that is said on internet and other fourms about this. There is some kind of security used in Note 9 to connect to wifi. I am no Pro in this but when i use Whatsapp Calls, Youtube Videos, Instagram App or similar specific things on Note 9 The internet connectivity drops but the wifi is still connected. All other devices on wifi works well. Note 9 connection resets itself while being connected to wifi and internet connectivity rusumes on the device in couple of minutes. Another way i used to resume connectivity is to disconnect and reconnect to the same wifi. But recently found a solution to this.
Solution:
Follow this procedure on your Note 9 or any other Samsung Device with such issue (Noob-Proof).
1. Turn on Developer Mode (May Vary on other Devices)
i.Open settings
ii.Go to About Phone
iii.Click on Software Information
iv. Rapidly Tap on Build Number
2. You will get a Notification Saying Developer Mode Activated.
3.Go Back to the screen where you clicked on About phone. Scroll Down and you will find Developer Options. Click on it.
4. Find Wifi Safe mode Option and turn it On.
5. Have Normal life Back Again. :smileyhappy:
It Worked for me. Hope it does for you too. :heart:
Note 9 is on Andoid Version 9, One UI 1.0
JChicago
Sep 04, 2018Aspirant
I just upgraded both my phones one to S9+ and other Note9 and both are having the same issues. They connect to Netgear but get wifi with exclamation so no data is being transfared. Yet all my other devices connect with no problem.
michaelkenward
Sep 04, 2018Guru - Experienced User
JChicago wrote:
I just upgraded both my phones one to S9+ and other Note9 and both are having the same issues. They connect to Netgear but get wifi with exclamation so no data is being transfared. Yet all my other devices connect with no problem.
This is your first message – welcome to the funny farm – so we don't have any back story for your issue.
For example, what firmware version do you have on the R7800?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
Did the phones woprk before you updated them?