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fmussler's avatar
fmussler
Initiate
Aug 14, 2020
Solved

Security Firmware update for R7000

Received email from Netgear re important security firmware update.   Directed to instruction page.  Downloaded app to cell phone.  Endured changing password and establishing admin password procedures.  Instructed app to search for updates.  The app says there are no updates available and lists my current firmware version as V1.0.10.90_10.2.90       Is this the new version?  Not according to the original email which cites Latest version as v1.0.11.106   Now what should I do?

3 Replies

    • fmussler's avatar
      fmussler
      Initiate

      Thanks, Darren.  You were the only bright spot in this whole ordeal which took several days, 111 views of my post, and hours of my time.  The netgear app was useless.  The online site couldn't find the firmware update either.  The first attempt at uploading the file you sent didn't work.  I gave up for a couple days and achieved success only because I made a last try today.  It shouldn't be this difficult.