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Forum Discussion
Solved
Set up problem
I have a new model R7000 and cannot follow through with the set up instrucitons. I want to log into the router. The genie does not open, when I try www.routerlogin.net it tells me I am not connecte...
Thanks for your replies. The problem was the IP address as you (and the other person posting) identified. However i did not feel comfortable changing that myself and wound up calling technical support. Had an excellent experience there! Thanks for your help.
> [...] I want to log into the router.
Using a Web browser? On what sort of device?
> The genie does not open, when I try www.routerlogin.net it tells me I
> am not connected to my router's wifi network.
As usual, showing the actual error message would be better than your
interpretation of the actual error message, but it does sound like the
all-too-common "You are not connected to your Router's WiFi network."
Netgear routers translate "[www.]routerlogin.net" to the router's own
address, _if_ you're using that router as the DNS server. If you use
some other (real) DNS server, then "[www.]routerlogin.net" will take you
to some Netgear server (currently 52.40.244.61, 54.186.157.116, I
gather), which will return that "You are not connected" nonsense.
With no information on the system on which you're running your Web
browser, I don't know how to determine/change which DNS server(s) you
might be using.
> [...] I have tried all the instructions offered on that screen, but
> nothing works.
It's a seriously unhelpful page, with mostly useless advice.
An alternative to "[www.]routerlogin.net" would be the router's
default IP address, which might be "192.168.1.1". (Or use your
computer's IP address as a template, if you know how to find that.)
> [...] The modem seems to be working fine.
When you do what? Connect your computer directly to the modem
instead of involving the R7000?