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Forum Discussion
Solved
Set up problem
I have a new model R7000 and cannot follow through with the set up instrucitons. I want to log into the router. The genie does not open, when I try www.routerlogin.net it tells me I am not connecte...
Thanks for your replies. The problem was the IP address as you (and the other person posting) identified. However i did not feel comfortable changing that myself and wound up calling technical support. Had an excellent experience there! Thanks for your help.
You are not the first person to experience this problem. (See this forum for many other examples.) Netgear even has an article on the topic that you should read:
If you cannot login to your router | Answer | NETGEAR Support
Unfortunately, there is no single "do this and it will fix it" solution.
One thing to try is the IP address for the router – usually http://192.168.1.1 – but your modem may have taken over control and assigned something else.
Remember, when setting up a new device, you need to follow the sequence described in the Quick Start guide, which is somewhere at the end of this link:
>>> R7000 | Product | Support | NETGEAR <<<
Good luck, you may need it.
Thanks for your replies. The problem was the IP address as you (and the other person posting) identified. However i did not feel comfortable changing that myself and wound up calling technical support. Had an excellent experience there! Thanks for your help.
taylorste wrote:However i did not feel comfortable changing that myself and wound up calling technical support. Had an excellent experience there!
Thank you for the feedback. It is good to hear that support can get things right. (I hope you did not have to pay anything.)
Can you tell us a bit about what you ended up doing? If you describe it here that could help anyone who turns up later with a similar problem.
After checking several things out, technical support did a very good job pinpointing the problem and guiding me to changing the IP address. I am not very tech savvy and would not begin to try explailn it to someone else, especially it being very late last night when I did it. I know I went to the apple menu and changed the ethernet IP address to 192.168.1.1.