NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hobbabobbabooh's avatar
Dec 17, 2021

Setup DDNS on Nighthawk R7500 Unable to complete the job, reason:

Trying to set up built in router DDNS, following the official guide (https://kb.netgear.com/23860/How-do-I-set-up-a-NETGEAR-Dynamic-DNS-account-on-my-NETGEAR-Nighthawk-router). Short summary:

I use the function in Netgear Genie/Advanced/Advanced setup/Dynamic DNS

Router Firmware Version V1.0.0.124

I set Netgear as Service provider. 

Do you have a NETGEAR DDNS or a No-IP DDNS account? - no. 

 

Every attempt, I receive this error message

Unable to complete the job, reason:

However, there ain't ever any reason stated. I have tried updating the firmware. I have tried different spelling and random host names. I have tried using only english alphanumerical letters. I have tried suggested solutions in these discussions:

1. https://community.netgear.com/t5/General-WiFi-Routers-Non/Issue-with-mynetgear-dns-Unable-to-complete-the-job-reason/m-p/1214183#M106353

2. https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Unable-to-setup-DDNS/m-p/1994361#M13882

 

Why can't I set up a dynamic DDNS?

 

 

1 Reply

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi hobbabobbabooh, please try creating a No-IP account instead try using that since the NETGEAR option has been integrated into that.

     

    Dexter