Spam email RE R7000 Firmware?

I received 5 emails about firmware vulnerability for the R7000. Is this spam? Email is below.

From: "NETGEAR Security" <NETGEARSecurity@e.netgear.com>
Date: June 21, 2017 at 9:21:10 AM PDT
Subject: Important Security Update from NETGEAR, June 21, 2017
Reply-To: "NETGEAR" <reply-fe601773716203787416-1444696_TEXT-54393419-10907971-24091@e.netgear.com>

Title
View this
http://view.e.netgear.com/?qs=f8bdfc8c9775dbd050cfb2a7357767818f9b582d4e22c335d5c97b017bfc849b1b852cbabdec713caecff00571a6b4b2e95eb4280cea7e0275cff16846c12e019346db9071c1a477ab349ab19dc2e30c
email online

http://click.e.netgear.com/?qs=045bc88b50398815296d0b85d06d1ab45aef40b018929b194f4af9f80b115eb92fe543488fa9f1d4b809f781e196c38060cfc23756423b6e

Important Security Update from NETGEAR:
New Firmware Is Available for Your Product

Our records indicate that you own the following product: R7000. NETGEAR is aware of one or more security vulnerabilities affecting your NETGEAR product. NETGEAR has released firmware fixes for one or more vulnerabilities affecting your R7000.

What You Can Do:

NETGEAR recommends that you download and install the latest firmware for your affected product.

To download the latest firmware for your product:

1. Visit
http://click.e.netgear.com/?qs=045bc88b50398815efe820aa5145ab6f7b6c457fe193b80abf57ce996f0bf35941053c2d921cbbbfb48542618ef1d2dc461377a62bdb5732
netgear.com/support .
2. Start typing your model number in the search box, then select your model from the drop-down menu as soon as it appears. If you do not see a drop-down menu, make sure that you entered your model number correctly, or select a product category to browse for your product model.
3. Click Downloads.
4. Under Current Versions, select the download whose title begins with Firmware Version.
5. If you see a Release Notes link, click it.
6. If you do not see a Release Notes link, click Download.
7. Follow the instructions in the release notes to download and install the new firmware.
8. If you do not see any release notes or if the release notes do not have installation instructions, follow the firmware upgrade instructions in your product's user manual, which is available under User Guides and Documentation.
Note: If your product does not have a user manual, look for a software administration manual, reference manual, or configuration utility user guide.
9. (Optional) To view the security advisories for all vulnerabilities that affect your product, return to your product's support page and click Security.
This category also contains knowledge base articles about improving the security of your NETGEAR product.What We Are Doing:

It is NETGEAR's mission to be the innovative leader in connecting the world to the Internet. To achieve this mission, we strive to earn and maintain the trust of our customers by being proactive rather than reactive to emerging security issues. We appreciate and value having security concerns brought to our attention.

For more information about security at NETGEAR, or to report a security vulnerability, visit
http://click.e.netgear.com/?qs=045bc88b503988155100f099c17b515f76ed4795cb69a5ab643b097a694dfc5636c621a7ce8748c6be85343200b745167234a62bf6a48ae6
http://click.e.netgear.com/?qs=045bc88b503988154c9f7903b2bf95e4ad5fe1e0f7526daa0e31997729c9dbf527238b3875baa30e1b17af4862f686127bd48addf8c75fbd

http://click.e.netgear.com/?qs=045bc88b50398815b3b67c012a880f153ab6d529c4a70bc451fc425b172e9df6b21a591d9261d243548f5aa6c2b731f894f18ea01f5bafea
WWW.NETGEAR.COM

http://click.e.netgear.com/?qs=045bc88b50398815c2f96be9092610c7ff166194f497a759c4d6da93c2e5b3912b32eeccbb2cdbb8cd12314285f87c9d016b0f3879c405d2

http://click.e.netgear.com/?qs=045bc88b50398815639b6619695f68c71577f65db90cfe34ea65412b3714174c30e8526c3d77854f9a4120794ec7bba045bf1a6c33138254

http://click.e.netgear.com/?qs=045bc88b5039881504ff781676b1998be61ebe89ab0e2329b9af0b7e588604e6d4c3e89a13efc468ccdd961bd70749ef8150ee32248beb8d

http://click.e.netgear.com/?qs=045bc88b5039881528f18196f560a7bfb04a381bfdbeafafddf4996c86345dc6bbdb966412ddb68584727a69e335559cd2e9a1cb69eaf200

http://click.e.netgear.com/?qs=045bc88b5039881598077d0d8aa7c16710672b5d82a74b65fcde1723d2b587612746f930accb15be8056e6b4eff22408a15ef5453b75ff3a

Firmware

Security

LegendXXX
Jun 29, 2017
It's working now. It seems to have been down for a couple of days.

26 Replies

FURRYe38
Guru - Experienced User
Jun 21, 2017
Is your router using the lastest FW updates directly from the NG support site and loaded by you?

You might phone contact NG support and ask about this...
- thelemonkid
  Luminary
  Jun 21, 2017
  It is spam I think. I got the same mail. But it tells you also that somehow netgear has breached your provacy...... How do these spammers otherwise get your credentials?
ElaineM
NETGEAR Employee Retired
Jun 21, 2017
It's not a spam, it's legit. We are sending this out to inform our users about security updates.
- thelemonkid
  Luminary
  Jun 21, 2017
  Then why is there no update at all available!? Do you send these mails just to mail around or is there any sense in them? because I can't find the update.
  - Mr_DJ
    Apprentice
    Jun 21, 2017
    I think what Elaine meant, was that this is a general notification for all registered owners, to tell or remind them to update to latest firmware verison IF THEY HAVE NOT DONE SO ALREADY.......I guess not everybody is necessarily updating the firmware everytime there is an update released! ;-)
    And since Netgear does not log/track every users router firmware version, they choose to release a general reminder notification to all users.
    
    Elaine can correct me if I am wrong here! :-)
- Longmontgene
  Aspirant
  Jun 21, 2017
  I got the same email. Whenever I go to the website following the instructions I get a messaage that it is unsecure and it may be dangerous to access as it has not been set up properly. I get to the "Release Notes", then when I click on it, I get the "insecure" message. Very frustrating if we are supposed to download the software.
  - William10a
    Master
    Jun 21, 2017
    Is the web site you are directed too anything this https://www.netgear.com/support/ or different?
    I like to the web site my self and get the update and not use a link in a e-mail.
- bobber575
  Aspirant
  Jun 21, 2017
  I also got this e-mail warning of gloom and doom if I did not promptly update my router firmware. No version information, or original release dates, just dire consequences if I do not update right now! Just a little bit of detctive work reveals that I have the latest and greatest firmware, installed last month, and it has very little to do with security!
  Has Netgear joined the ranks of FUD despensers?
  - William10a
    Master
    Jun 21, 2017
    I'am not sure what is going I looked at some of the links posted and found that I would not trust them enough to download anything little alone to give them any information they ask for.
    They look like links to other web sites if Netgear do this why are doing this way?
    At lease this is making people think their firmware and who you who want to get it from.
claudbtc
Aspirant
Jun 21, 2017
I received similar email today for another router - see below. But when I checked for a firmware update, there was none.

Important Security Update from NETGEAR:
New Firmware Is Available for Your Product

Our records indicate that you own the following product: WNR2000v5. NETGEAR is aware of one or more security vulnerabilities affecting your NETGEAR product. NETGEAR has released firmware fixes for one or more vulnerabilities affecting your WNR2000v5.

What You Can Do:
NETGEAR recommends that you download and install the latest firmware for your affected product.

To download the latest firmware for your product:
Visit netgear.com/support.
Start typing your model number in the search box, then select your model from the drop-down menu as soon as it appears. If you do not see a drop-down menu, make sure that you entered your model number correctly, or select a product category to browse for your product model.
Click Downloads.
Under Current Versions, select the download whose title begins with Firmware Version.
If you see a Release Notes link, click it.
If you do not see a Release Notes link, click Download.
Follow the instructions in the release notes to download and install the new firmware.
If you do not see any release notes or if the release notes do not have installation instructions, follow the firmware upgrade instructions in your product's user manual, which is available under User Guides and Documentation.
Note: If your product does not have a user manual, look for a software administration manual, reference manual, or configuration utility user guide.
(Optional) To view the security advisories for all vulnerabilities that affect your product, return to your product's support page and click Security.
This category also contains knowledge base articles about improving the security of your NETGEAR product.
What We Are Doing:
It is NETGEAR's mission to be the innovative leader in connecting the world to the Internet. To achieve this mission, we strive to earn and maintain the trust of our customers by being proactive rather than reactive to emerging security issues. We appreciate and value having security concerns brought to our attention.

For more information about security at NETGEAR, or to report a security vulnerability, visit http://www.netgear.com/about/security. WWW.NETGEAR.COM This message was intended for: [my email address]using NETGEAR Security@e.netgear.com on behalf of NETGEAR Security Advisory; NETGEAR Inc. 350 East Plumeria Drive San Jose, California 95134-1911
To ensure you receive our emails, please add NETGEAR Security@e.netgear.com to your address book.
You are receiving this email because you are a NETGEAR customer or signed up to receive communications. You may change your preferences or unsubscribe at any time.
NETGEAR and the NETGEAR logo are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder(s). Information is subject to change without notice.
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shamarin
Virtuoso
Jun 21, 2017
Get the same email from Netgear.
ShirinS
Aspirant
Jun 23, 2017
Hi all,

Thanks for your replies. I didn't click on the links, and instead logged in to my account and installed updates from there.

To Netgear, maybe change your procedure for letting ppl know it's time for an upgrade. 5 simultaneous emails that look a lot like SPAM isn't the best method.
- William10a
  Master
  Jun 23, 2017
  I use a virtual box to view the links.
  The best way would to sent a e-mail from Netgear it's self to all the owners of their routers about possible updates and let the people them selves go to netgear's website to get their firmware on their own.
  Spam mail is not the way to go.
  - bjwierda
    Aspirant
    Jun 27, 2017
    Just got this SOLUTION mail about this topic form netgear
    
    "
    To manage your notifications, click here.
    If this link doesn't work:
    Log on to NETGEAR Communities.
    Click My Profile.
    Click the Subscriptions & Notifications tab.
    Change your settings and click Save Changes.
    Thanks for being a NETGEAR Communities member.
    Your NETGEAR Communities Team
    NETGEAR Communities sent this message to ***.
    Don't want to receive emails from us? Just click here "
    *****************************************************************************************************************************
    As i cant reply, ill do it here.
    I dont want to unsubscribe notifications.
    
    Just next time send e-mails about new firmware when its released, and not 4 months afterwards.
    Or at least add the latest firmware version in your mail, so i can see that im up 2 date.
    And dont have to panic and search the internet for some secret firmware release
    
    ty very much
FURRYe38
Guru - Experienced User
Jun 27, 2017
Thanks for letting us know. :smileywink:
bjwierda
Aspirant
Jul 07, 2017
V1.0.9.6_1.2.19 Released

Just thought id mention it, as i didnt receive a mail about it....

Forum Discussion

Spam email RE R7000 Firmware?