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Support in China
Hi, I live in Shanghai, China and recently bought a R7000 here in China. After unwrapping and connecting it asked for a firmware update, which I started. After that I never get in contact with i...
Hi frankbuck,
Click on the link below to contact support.
https://www.netgear.com/support/contact.aspx
-Select "Get help on my NETGEAR product"
-Select your country
-Enter the serial number of your router
-Then select "I cannot find an answer to my problem, I would like to contact NETGEAR support."
-Select Open an email ticket
Did your nerdy friend try this?
>>>> How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support <<<<
I will ask him. Thank you for the tip!
This is what my friend wrote me back regarding the firmware update:
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Hi, this process (the FTFP thing) didn't even work, because the router is completely bricked. What is needed now is to take apart the cable, and use a special cable to connect to the router and then to upload the software. I can't even set a static IP for the computer, because it doesn't see the router. So, a more drastic intervention is required!
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What do I do? What cable is he talking about? Can't get in contact with Netgear China because of language barrier. Is it at all likely they will swap it for a thing like this? Is it at all possible to repair a router this bricked? What are your experiences?
Here is a link with how to do instructions https://www.myopenrouter.com/article/how-set-serial-console-netgear-r7000-nighthawk-wi-fi-router
I hope that this helps.