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Forum Discussion

frankbuck's avatar
frankbuck
Aspirant
Jun 28, 2017
Solved

Support in China

Hi, I live in Shanghai, China and recently bought a R7000 here in China.   After unwrapping and connecting it asked for a firmware update, which I started. After that I never get in contact with i...
  • JamesGL's avatar
    JamesGL
    Jul 07, 2017

    Hi frankbuck,

     

    Click on the link below to contact support.

     

    https://www.netgear.com/support/contact.aspx

     

    -Select "Get help on my NETGEAR product"

    -Select your country

    -Enter the serial number of your router

    -Then select  "I cannot find an answer to my problem, I would like to contact NETGEAR support."

    -Select Open an email ticket