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Support in China
Hi, I live in Shanghai, China and recently bought a R7000 here in China. After unwrapping and connecting it asked for a firmware update, which I started. After that I never get in contact with i...
Hi frankbuck,
Click on the link below to contact support.
https://www.netgear.com/support/contact.aspx
-Select "Get help on my NETGEAR product"
-Select your country
-Enter the serial number of your router
-Then select "I cannot find an answer to my problem, I would like to contact NETGEAR support."
-Select Open an email ticket
If the router is bricked you may be able to use a serial cable attached the main circuit board to reflash it will leave a link if you want.
William10a wrote:If the router is bricked you may be able to use a serial cable attached the main circuit board to reflash it will leave a link if you want.
Hi William,
Thank you, you already posted that I think, much appreciated. But I am looking for Netgear to take some responsibilty in their product, that didn't manage to do a firmware update.
I can not do those modifications to the router myself...and I think it's more a matter of someone knowing the right path to Netgear and their support people here in China.
Right now I'm stuck with a useless product, and I would really like to see it work again!
Again, thanks for your reply!
Have you checked to see what rights as consumer in China you may have under their warrnety laws to help, I also feel if you sale it you should make it right if it breaks.
William10a wrote:Have you checked to see what rights as consumer in China you may have under their warrnety laws to help, I also feel if you sale it you should make it right if it breaks.
Well, that's why I so desperately want to get in contact with an English speaking person, to know my rights and if it is fixable under warranty etc. But apparently no one from Netgear or close is in this forum :(
Anyone? ...Netgear? Where are you when we need you?
There must be some sort of Global support channel that can answer questions like mine! I'm stuck here, your product is broken and I need someone to fix it!