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Forum Discussion
frankbuck
Jun 28, 2017Aspirant
Support in China
Hi, I live in Shanghai, China and recently bought a R7000 here in China. After unwrapping and connecting it asked for a firmware update, which I started. After that I never get in contact with i...
- Jul 07, 2017
Hi frankbuck,
Click on the link below to contact support.
https://www.netgear.com/support/contact.aspx
-Select "Get help on my NETGEAR product"
-Select your country
-Enter the serial number of your router
-Then select "I cannot find an answer to my problem, I would like to contact NETGEAR support."
-Select Open an email ticket
frankbuck
Jul 06, 2017Aspirant
Anyone? ...Netgear? Where are you when we need you?
There must be some sort of Global support channel that can answer questions like mine! I'm stuck here, your product is broken and I need someone to fix it!
JamesGL
Jul 07, 2017Master
Hi frankbuck,
Click on the link below to contact support.
https://www.netgear.com/support/contact.aspx
-Select "Get help on my NETGEAR product"
-Select your country
-Enter the serial number of your router
-Then select "I cannot find an answer to my problem, I would like to contact NETGEAR support."
-Select Open an email ticket
- JamesGLJul 10, 2017Master
Hi frankbuck,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.